Starbucks Coffee Company — Restaurant in Monterey Park

Been here a few times and the service has been mediocre, but today the service was super horrible. I placed a mobile order and upon pick up the rude guy with attitude at the window was trying to give me only 1 drink when i ordered and clearly states on the drink sticker 6 items. i corrected him nicely and even with that he was rude and gave more attitude. I asked for a cup holder since one was not offered or given. I would of understood for him not to offer or give one for 1 or maybe 2 drinks but i had 4! Once i received my drinks i noticed they had my drinks wrong even though it clearly stated on the order sticker the correct way for it to be done. for example, on one drink we requested no whip cream, extra shots of espresso and oat milk, we received it with whip cream, regular milk, and no espresso and of course I was charged for the extra shots, the next drink stated oat milk as well and regular milk was used again and again i was charged for a request for extra crunch topping and yet there was no topping at all. we refused to wait again for them to correct our drink especially since they were already less than friendly and lacking customer service . we didn't want them to spit in our drinks or continue to receive their bad attitude. We just took it as a loss but we def will not be going back to this location or recommend anyone else come to...

Awful experience i had with them.. been to this Starbucks a couple of times and this is the first time I’ve experienced this so decided to leave a review. they close their front door at about 5pm so even though you placed an order online you still have to go on the drive thru route just to get your drinks. Isn’t it easier just to open the door and let people get in to take their drinks?? If you don’t want people to order at the counter that’s fine just make a note or at least don’t lock the door?? Then no one helped us even though we knocked on the door a couple of times. Just so rude and didn’t make sense at all. I hope whoever runs the store sees this and hopefully change your policy on that. It’s a total waste of time, it’s so easy for me just to go in store and pickup my drinks rather than waiting for the line at drive thru for 20min and also my drinks are not fresh made because of that wait....

Too slow today 11/04/23, I am waiting 25 minutes and not getting to the windows. This starbuck location is getting worse (12/21/2022). Matcha lemonade tastes like baby food, you have to chew the matcha powder. Also, expect to wait 20 minutes before you can order. Greentea tastes like Chinese medicine. Thursday 8/19/21, please do not let the guys make my drink. WASTING MY MONEY. Sunday 6/20/21 6pm team was super slow. When I approached the windows, I saw 4 guys were joking and laughing, only one girl is making drinks. I am taking off 2 stars for slow services. July 2, 2021 I don't recommend you hire guy to make coffee. My drink today tasted like milk, water and sugar, no tea or...