IDESIGN-3 — Local services in Montgomery Township

I've had shirts made on 4 separate occasions prior to this most recent visit. After shopping here this weekend I don't think I'll be back.

When I inquired about pricing, the sales associate asked me to write down what I wanted the sweatshirt to say and asked what type of lettering I wanted. After answering her questions she printed the stencil, without answering my question regarding pricing. When I didn't like the stencil, she asked what was wrong with it, and attempted to print out a new stencil before I could even complete my answer. The entire process felt rushed, like she was trying to lock in the purchase before I could change my mind.

I came into the store intending to buy 2 shirts. I ended up buying 3. I inquired about the pricing 3 times without receiving an answer. The third shirt's quality was not up to par. The store associate informed me that they were short on the vinyl I selected but assured me that they would have enough for the message. I asked if the vinyl coloring could be layered 2 times, similar to other shirts in store. This question was also ignored. The finished product has the lettering so close together the messaging is almost illegible, unless you're close up on it.

While the sales associate was friendly, her rushed behavior, lack of direct answers and the quality of 1 of the shirts made this experience off putting. I can't see myself referring this store...

Very dissatisfied. I ordered 10 shirts for my landscaping business. An hour after ordering, I needed to change a few things so I called back to cancel the order. She said it was no problem as she didn’t have any shirts made. When I first ordered she told me it would take at least 5 days for my order to be completed. I showed up the next day for my refund and there sits 8 shirts still warm from being freshly made. She said “I can’t do anything because they’re already made”. She quickly and purposefully made these shirts so I could not receive a refund. I was now forced to pay for 8 shirts that had the original design that I needed to change. Not only did she ignore my cancellation after agreeing, the shirt brands were different than what we decided on and she decided to change aspects of my design without consulting me. I understand she wants business but went over the line by disrespecting my order cancellation. I will never do business with this company again because all they care about is making money and not the well being of...

Galyna what's the person at helped me design my t-shirts. It was a great experience as we traded out for ideas about how best to meet my vision. She was very good at accepting my suggestions and then improving on them. Unfortunately through the whole experience I had a friend with me who was a bit distracting and so I did not notice until I got home that there was a misspelling on a name on the back of the shirts. I immediately called and and let Galyna know. She had already printed two of the shirts but said she would see what she could do to remedy the situation. On Sunday she called me to let me know that the shirts were completed. When I picked them up on Monday everything was perfect. I highly recommend this friendly, accommodating, inventive and creative place to get your personalized shirts printed. I want to thank all the staff who helped make this a...