Wegmans — Local services in Montgomery Township

Please remove your masks when addressing someone who is Deaf The most heartbreaking thing that I have witnessed This was my first time in Wegmans. It started out great. The wait wasn’t long and they had plenty of variety However, when it came time to get into the line for checkout I was beyond disappointed and in shock at how they allow such rudeness and unprofessional behavior transpire. First the signs say please stand behind the red line for checkout. There are two red lines, one by the register and one by the aisle which to a hearing person such as myself is even confusing. My mother and I had to ask another customer where the line began. When looking to check out, you are looking AHEAD not behind you, so there is no need to look behind you at an aisle for a red line. My suggestion to correct this confusion is to either have set people at appropriate locations to rectify this or simply put arrows pointing to which red line to stand behind. Second This is where we witnessed the most disgusting behavior by a female employee of Wegman’s. Parallel to where my mother and I were standing, there was a young man with long sandy brown hair in a ponytail wearing a blue-ish hoodie and a white mask. It looked as though he was texting. He wasn’t in the correct line. The woman employee with long brown hair wearing a mask approached him, “sir! Sir! You need to go over there!” Started off yelling at him. He didn’t look up from his phone. She got even closer continuing to yell at him. He looked up and saw her, and made a gesture to his ears. I will admit even I didn’t understand what the gestures meant In my life alone I do not cross paths with people who are Deaf. She pointed to our line, still wearing the mask and he shakes his head no. She starts wagging her finger at him, still yelling at him. She points to our line again then he starts to walk over to our line and is making a gesture of confusion. She keeps yelling at him, he walks to our line. Then we were called to Rebekah’s line (this is her first day) and she said things change every day and the way she yelled at him was uncalled for. As we are checking out and he is in line we can still hear her and she is yelling “ Do you want to leave!” I am so sad and angry at myself for realizing so late that he didn’t say a single word the entire time. I realized too late that he was Deaf otherwise, I would have intervened. He was not rude in the slightest. He was simply confused as to where the line began. My heart broke as he approached a wall. He faced the wall and visibly took deep breaths. He walked to customer service and I followed behind him. He made a gesture to write. He was seating from frustration. The customer service rep gave him a pen but no paper. I removed my mask and asked him if he was ok and he wrote on the back of the receipt that “she embarrassed him and made him feel stupid.” I asked the rep for paper and a supervisor. I asked the rep to please remove your mask and explained to the rep what happened. I turned around and the woman who what yelling at him was behind me saying “no! He was rude!” I responded “no, he is Deaf.” She had the audacity to say “he heard me!” Her supervisor, in a blue shirt was literally standing right there and didn’t correct her behavior at all. He only asked her to walk away. I explained to him what happened and asked that if any customers makes any gestures to have the staff simply remove their mask for a moment. Also to place the signs in a more visible location. He said the basic and expected “we’ll look into it” and walked away. There was no apology or responsibility taken. This man was so hurt by this. And he was so kind. This was so heartbreaking. He thanked me and rubbed elbows with me. None of the employees seemed to care. As we were leaving, another customer who witnessed this said that, the same woman is always rude and yells at people. How can you sit back and continue to allow this behavior? I don’t know if the man will ever see this post or if anything will happen please be kind and patient. Remove the mask if...

Don’t put someone who lacks the skill of customer service behind the customer service desk, like Stephanie. Like numerous times before, my husband and I ran out to Wegmans to purchase a bottle of wine. We were instructed by a separate Wegmans employee to skip the line and go to the customer service desk, since we just had the wine. How nice, right? Unfortunately not, as this is where we meet Stickler Stephanie, once she’s done joking with coworkers that is. Stickler Stephanie is the only person in the entire state of PA to abide by the law that supposedly says, anyone who looks under the age of 30 must present ID when purchasing alcohol - even if they aren’t the one paying for it. We explained how we have come here countless of times before for the exact same purchase and have never been informed of this (I’m sure you have too). In Stephanie’s eyes, that is our fault and we are now inconvenienced and have to go elsewhere to purchase our desired bottle of wine. I had pictures of my license and passport, but no this is Stickler Stephanie we’re dealing with. If only Stephanie was capable of customer service. She could have kindly explained that this is the legal standard, and it isn’t our fault that every other Wegmans employee have chosen to forgo this supposed mandatory step of alcohol sales in our previous experiences. We went to another liquor store and got our bottle of wine, so it’s not about the wine (and no, they didn’t ask me for my ID lol). It’s about her lack of compassion and kindness. I’m 27 years old and have never experienced this. We genuinely didn’t know what was expected of us and she was incapable of working with us. Was she obligated to work with us? No, but I’m sure she knows she is the only one to uphold this law. Such a crime stopper she was! Happy to now know that Wegmans has illegally sold my husband and I alcohol numerous of times before! Good...

September 2004 Update: I am so disappointed in the level of care given to plants which 'spruce up the place.' At the same time, while I will question my continued patronage, I shall never repeat names. Suffice to say that I witnessed an employee dropping more than one $8 Chrysanthemum from 30-36in. When questioned, the employee stared me down until I entered the store, where my comments were clearly labeled for the circular filing bin...

I would caution anyone, given my experience from frequenting this particular store

April 2003 Update: Still the best around. More crowded recently, and suffers from shortages and inflation. Eggs, for instance, more than double in price since my last update.

They stopped providing plastic bags at checkouts, so you can bring your own, pay 5¢ per paper bag, or just put it all back in the cart when you're done.

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Our go-to supermarket. Not just because it's close, but because the selection is the best I have found.

One of the best supermarkets in the area. Great variety, reasonable prices (great for vegetables, less so for meats).

The four self-checkout registers are great for quick trips, and the people at the checkout lines are almost universally personable...