Home Furniture — Local services in Montgomery

Crooked! Crooked! Crooked! Stay Away From This Furniture Store! The policy is horrible! I purchased a bedroom set in CASH for my twins, however shortly after leaving the store I realized it was ordered in the wrong color. I called the store in less than an hour and requested that it be changed to a different color. The clerk checked to see if the color I wanted was available. I was told that it was however it couldn't be changed b/c it was a special order. I didn't understand what that meant so I asked my sales clerk to explain. I was told although my furniture was on the store floor it was an Ashley furniture original and therefore a special order. I stated that this was poor customer service and if I had known I would have purchased it from Ashley Furniture, right up the way! It was the same price and I just wanted to give a local store business! I was transferred to the assistant manager, the assistant manger repeated nearly the same thing as the sales clerk but said it wasn't due to being an Ashley furniture special but was b/c it wasn't in the warehouse at the time I order! I stated neither of those things made sense to me and that should have been explained or spelled out on the receipt. Also, considering that my delivery was a week away and ordered less than an hour ago they should be able to accommodate me. Seriously who would have thought that an order not in the warehouse was considered a special ordered! I then asked if I could get a store credit, b/c I spoke to the clerk about the king size bedroom set and told her I would be back with my husband later that week. I was told NO b/c it was a "special order"! I asked if the manager of the store could be called to reverse this policy and the assistant manager said she would call him tomorrow. I pleaded with them to resolve it today before everything was confirmed and the assistant manage said "Ma'am you purchased it so you are going to have to deal with it!" Then hung up on me! Really hung up on me! I have never purchased furniture from a store with a policy as strict as this one! This store is a fraud! Theses people are crooked! The worst customer service I have every experienced! Stay Away! Stay Away! I only wanted to change a color, not get my money back or...

BAD BAD BAD EXPERIENCE!!!!! I AM VERY DISAPPOINTED WITH HOME FURNITURE. IT STARTED OUT WITH GOOD SALES PERSON NATE BUT IT ENDED BADLY!! 1ST OFF, WE WENT IN PICKED OUT & PAID THE DEPOSIT FOR OUR FURNITURE ON 2/26/19 WITH ESTIMATED DELIVERY FOR 3/12/2019. I CALLED ON SEVERAL OCCASSIONS AND WAS ROUTED BACK TO MY SALES PERSON AND ADVISED THE FURNITURE WAS ON BACK ORDER DUE TO THE SOFA SET BEING VERY POPULAR BUT IT SHOULD BE ON THE TRUCK IN 2 WEEKS AND WE SHOULD GET IT BY MONDAY 3/28/2019. NOW DONT FORGET WE PAID FOR THE FURNITURE ON 2/26/2019 SO ITS ALREADY BEEN A MONTH OF US WAITING ON THE FURNITURE!!! SO I CALLED AGAIN ON 3/27/2019 TO SEE WHAT WILL BE THE DELIVERY TIME FOR THE FURNITURE. I WAS ROUTED BACK TO MY SALESPERSON NATE AND AT THIS TIME I WAS VERY UPSET AND ADV HIM THAT HE ASSURED ME THAT THE FURNITURE WILL BE IN!! WHEN I SPOKE TO NATE, HE SAID I NEVER TALKED TO HIM AND YALL I TALKED TO THIS MAN ON SEVERAL OCCASSIONS AT THIS POINT OVER THE PHONE AND HE WAS GIVING ME THE DATES FOR THE DELIVERY! NATE THEN TOLD ME ANOTHER DATE IT WILL BE IN WHICH WAS MONDAY, 4/8/2019... SO I CALLED IN ON THAT MORNING TO CHECK ON THE DELIVERY AND TO MY SURPRISE YALL THEY SAID THEY DONT DELIVER FURNITURE ON MONDAY AND OF COURSE NATE SAID HE DIDNT TALK TO ME!! AT THIS POINT I WAS FERIOUS, I HAD BEEN WAITING ON THAT TIME FOR HIM TO TELL ME AGAIN IT WOULD BE HERE BY WEDNESDAY 4/10/2019!! GUESS WHAT YALL THE FURNITURE WAS NOT HERE ON WEDNESDAY EITHER!! I IMMEDIATELY WENT UP THERE THEY GAVE ME A REFUND BUT I DIDNT GET NOT ONE APOLOGY!!! THEY DIDNT CARE AND I WAS TOLD THEY WILL REFUND MY $75 DELIVERY FEE BUT I DONT THINK I GOT THAT BACK!! THEN TO MAKE THINGS WORST, I ACTUALLY WAS APPROVED FOR CREDIT THROUGH KORNERSTONE CREDIT BUT THEY CANCELLED BY APPLICATION SO I COULDNT USE THE CREDIT AT ANOTHER FURNITURE STORE!!!!!!!!!!!!!!!!!!!!!!!! I WOULDNT RECOMMEND THEM TO ANYONE, BUT I WENT TO MONTGOMERY OVERSTOCK AND SERVICE WAS...

Didn't deliver all of the furniture purchased due to a product being damaged. When the product arrived, 5 days after the first delivery, was scheduled on several occasions to be delivered but was told the Truck broke down, will be there tomorrow, nothings coming your way, and whatever other lie David could tell. I paid for the delivery and set up on June 7th and finally received it on July 2 due to the different lies told. It was brought out, left in my kitchen since that was the entry used, boxed in with no handles put on the drawers. My nephew had to assist carrying it in the house. So how is that Delivery and Setup? This was a Chest for my Boys room, not a Kitchen Item. Nice and courteous when purchasing but total Jack Asses after they get paid. I will never buy from them again and before anyone else does, please check out other furniture stores. Two persons that I know of have had the same experience as me but I was going to my Attorney the next week with my recorded conversations of the lies being told over and over again. The WORST customer...