Western Slope Appliance — Local services in Montrose

I called the store on a Friday around 5pm when my washing machine decided to stop working correctly. I was feeling hopeless and near tears because I had a washer full of wet clothes, laundry hampers full, and 4 small kids wearing even more messy clothes. I had struck out at getting help from Modern Appliance in Delta (they don’t work on LG) and calling LG directly was zero help (they don’t service this area). I can’t go a day without doing laundry, let alone weeks or months. I needed something immediately.

Kevin (the owner) answered the phone and was like an angel giving me hope. Over the phone he walked me through trouble shooting and when that didn’t work, offered to send someone out on Monday. He realistically told me what it would cost and after trouble shooting a little longer, helped me realize I needed a new washing machine. While I wasn’t thrilled about having o pay for a new machine, Kevin eased the blow by delivering and setting up the machine the following week…and the cherry on top was the extra delivery made by his workers a month later when the pedestal came in. He didn’t make me pay for a second delivery all the way from the store in montrose to delta. As someone who has used Home Depo and Lowe’s and other big box stores because of the lower cost, I must say there is something that Western Slope Appliance provides to our area that the other stores don’t ….that’s personal and wonderful customer service. Kevin, thank you. You gave me a solution when no one else could. And you have excellent...

Another EXCEPTIONAL experience with my second purchase from these guys. Best retail experience west of the Mississippi. Maybe in the universe. Somehow I just stupidly deleted my previous review from last fall, but it was stellar just like this one. And, I stupidly made a mistake on an appliance I was ordering - but Steve corrected everything over the phone and diligently corrected the payment at the crash of dawn the next day, exactly how he promised. Totally on top of things. Customer service from top to bottom is extraordinary. Delivery guys Zeb and partner (sorry, can't remember his name) precisely on time, great heads-up calls, spectacular, wrinkle-free installation... and manners their grandmothers would be proud of. Can't wait to buy something else. Thanks...

We are so grateful to have found these amazing people! When our old refrigerator/freezer suddenly quit, we were afraid we would end-up with a freezer full of soggy, spoiled food. We live almost 2 hours from Montrose, in a rural area that isn't on most places' "first-served" list. We called & talked to Steve, found a Whirlpool that fit our space, was very reasonably priced, and in stock! The very next day, Steve and Steve (yes, that's right) delivered & installed a beautiful new refrigerator & hauled away the old one. These folks were great to work with, they knew their stuff, and worked efficiently & carefully. Now I can hardly wait for our old dishwasher to quit! We know...