Public Storage — Local services in Moorpark

Absolutely awful all around!! The location is perfect but the actual storage facility is disgusting. There’s no security cameras anywhere besides the entrance of the property, which was a huge red flag for me. My fiancé and I drove 60+ hours with a 18 month old with a trailer carrying all of our belongings, and they knew this. We were supposed to have a “drive up” storage unit. We paid for a drive up storage unit and we wouldn’t be arriving until after the location would be closed and they also knew this. When we arrived there was no map anywhere to show you how to actually get to your unit. We drove around for 30 minutes looking for our unit and there were no unit numbers close to what our unit number was. Turns out they LIED and did not give us a drive up unit, instead, we had to walk through 3 doors with no windows. Just an all around horrible situation because at 9 at night and no security cameras it honestly feels like someone could easily attack you and rob, kidnap you VERY easily. We never found the storage unit because the email they sent to show us our unit never included any kind of directions or map for the unit numbers. You literally cannot figure out how they decided to number the units because it’s a mess. It makes no sense. So we ended up not even being able to remove our belongings into our unit until the next day which was not our original plan. We spoke with the management and they didn’t even care that we didn’t get what we purchased when it came to the drive up part, they also didn’t care that we didn’t feel safe. We were very busy and ONE week went by before we got a new storage unit from a different AMAZING facility 20 minutes away. They refused to refund us or give us a month credit or any kind of accommodation for all the mistakes that were made on THEIR part. Absolutely terrible place. They’re rude and inconsiderate. They take hours long lunch breaks while you’re sitting in their unlocked office just waiting. There is no such thing as customer service with Public Storage!!! Do not go here unless you just don’t care about your belongings. They’re not liable if anything is stolen or if something happens to you on their property. Someone has been shot there before and they don’t even disclose this information with you or care about your safety while using...

This review is for Tuesday, 7/7/21. I believe the gentleman that I spoke with was named John. VERY helpful, everything that you’d expect customer service should be. I only spoke with him because I went inside to purchase some boxes. But the setup was super convenient for me. I didn’t have to talk to or see a staff member AT ALL. I purchased a storage unit online, downloaded the app, waited about 1 hour (not told to, just so not to rush anyone) and my unit was all setup with a gate code and an “open now” option so that I don’t have to drive up to the keypad. My unit was fairly easy to find and I LOVE the flat dolly and elevator for your belongings. Only 1 thing that I would change so far, is more cameras. I don’t see any at the top of the steps or the whole elevator waiting area. The place is fairly scary to those of us who watch too much Criminal Minds. :) And maybe the motion sensors range could expand. Or have a higher sensitivity? I don’t know but there are times that I literally have to wave my arm around in the air to get the light that’s right in front of me, to react. It is a little unsettling for any woman who goes alone. Especially if the sun is going down. BUT other than that, I’m loving this...

From the moment I walked into PS I was greeted with genuine friendliness. Ivan guided me through everything flawlessly. He was so patient and very knowledgeable, which enabled him to answer my questions thoroughly and clearly. This PS location became my second home over the summer and into the fall. I had to change the size of my storage unit more than once. Again, Ivan guided me through smoothly. I have watched Ivan train a couple of people over the months. He has great leadership qualities and is always professional. Dallas was another employee who was very quick to help me. She too was very friendly and a pleasure to interact with. Moving is very stressful so it was nice to see the friendly employees whenever I had to go to the Moorpark PS. Thank you Ivan & Dallas for a great experience!

I have used PS off and on for several years now. I was greeted by Devon who helped me with a transfer as well as sizing. He was very knowledgeable and made some great suggestions, which I found helpful. Devon is a great asset to PS and they are fortunate to have such a professional gentleman to represent them. I love this location as it is always clean and organized it always has plenty...