AMC Morgantown 12 — Local services in Morgantown

Four tickets to a matinee showing, 3 small popcorns and 4 small drinks should not cost almost 80 bucks. But I could live with it, if epic levels of dysfunction weren't reached... We were given cups for a Coke "select-a-soda" fountain at the end of the counter. The only available drinks, out of the hundreds of possible combinations, were all diet drinks. My wife and I can't have artificial sweeteners (they make us sick), so I ask at the counter about getting the syrup changed or something. No, they can't do that because the Coke people have to do it; it's in their contract. We can have Slurpees instead, if we'd like. Except the Slurpee machine has one flavor available, and it's not one I care for. My wife exercises this option, but I ask for a refund. No can do. Fine. I fill my cup with ice water. We step in the theatre and previews are playing, but there's no sound. I go back out to ask about this, and I'm told that in some theaters, the sound will start with the movie trailers, but doesn't play for the "preshow". Again, fine. Go back, sound starts with the movie, everything is good. The movie finishes, and we head over to the restrooms. The men's is fine, but my wife is so disgusted with the condition of the women's that she goes to the Mall's facility instead. My daughter reports that there was no TP, the floors and counters were dirty, there were no paper towels, and only one functional hand dryer.

Now, I can remember when this theater was top-notch, a real destination. I saw some of my favorite movies here. But I will not be coming back. I don't care if it's the only place to see something, I'll wait for the DVD or stream. I am not going to pay that kind of money to be inconvenienced. I'll take my movie dollars to Tygart in Fairmont or Cinemark...

On February 1st 2020 my 8 year old daughter my husband and I decided to go to the movies with some refund tickets we had I call the therater that afternoon to see if they would take them the guy was nice and said yes so got online for show times told her what movies were playing she wanted to see frozen 2 well the closet showtime was at 7pm we get to the mall at 6:30 for the movie were 2 girls were standing behind the counter 1 was helping people the other was standing there looking over the other girls shoulder I thought she was training so I waited the the girl who was just standing there went to the next register and asked how she could help is we told her we wanted to see frozen 2 she then rudley told me that it wasn't playing there so I asked her about any other kid friendly movie's playing other then Jumaij she told me only Doolittle but it was already started I talked 2 my daughter and she agreed to see jumaij so we go back in to the movies go to the register again were the same girl who was helping people were helping new people and the girl standing was in the back she then walked out and just stood by the popcorn machine so we waited till the person who was doing all the work got done we then told her that we needed 3 tickets to see jumaij she told us it wasn't playing because therater 11 was closed down witch she was rude when saying it we then walked away if I didn't have refund tickets for this place I would never go back there and I was there teenager who spent every dime I had going to carmix to see every movie even lie about my age to see rated R movies it was my favorite theater but if I was u I wouldn't give this place a red cent they are very rude and there...

We pre-purchased tickets for a show at this theater. It gave us the theater and seat numbers for our showtime. There was a line for food and a line for tickets. We did want some food but decided we might miss part of the show, so we headed in. There was no one to check our tickets and we went to our theater. Our seats were occupied by another couple that claimed they were the seats assigned. Since the show was moved to a bigger theater there was plenty of empty seats, so we just sat down. Then a family came in and apparently we're not happy they didn't have their assigned seats so they had security come in. He checked for our tickets and showed the paid QR code but he said we need to go get tickets! So what was the purpose in paying for tickets ahead of you still need to get tickets when you arrive?!!. So my daughter ended up missing part of the show because of this disgruntled mother and in the end others had to move and they still didn't end up in their assigned seats! The Dad said I was in his seat but his seat was number 7 and I was in seat 11. I moved but I was really mad at the whole process. Very disappointed in the way this theater ran things. First of all it should state on your ticket that your assigned seats might not be the ones you get and you still need to get a ticket before going to your theater, meaning you still need to go through the lines. How...