KAY Jewelers — Local services in Morgantown

I recently had the pleasure of visiting Kay Jewelers at the Morgantown Mall, and I was fortunate enough to be assisted by a truly knowledgeable and helpful associate, Amanda. From the moment I walked in, her warm and friendly demeanor put me at ease, making the entire shopping experience fun (she may have cracked a joke or two).

Amanda's expertise in jewelry was evident as she guided me through the various collections and answered all of my questions with patience and clarity. She had an understanding of the products and gladly shared valuable insights on the materials, designs, and craftsmanship behind the pieces.

What impressed me was her ability to strike the perfect balance between offering assistance and giving me space to explore on my own. She was attentive to my preferences and needs without being pushy, allowing me to make my decisions at my own pace.

Additionally, I appreciated her transparency and honesty when discussing pricing and quality. There was no pressure to go beyond my budget.

In the end, I left the store with a beautiful piece of jewelry and I credit my positive experience to the assistance I received from Amanda. I highly recommend visiting this store and seeking out this...

I’ve been doing Business for 30 years here and until last month I’ve never been treated so poorly I bought a wedding ring here 30 years ago and went in to have it dipped and sized which I’ve had done here before or at a sister store a few times no cost The lady that helped me rushed before closing I had couple rings to have done She said just sign here if there is anything that I can’t find I’ll call you Monday Monday came and went no call I received a call to pick the rings up She didn’t tell me there was over a 242 cost on my wedding band she couldn’t find it in the system which they never had a problem in 30 years And I went without my wedding ring of 30 years on my Anniversary we had bought and paid for many rings and always had coverage on them. I’m very disappointed and feel they have lost a...

We stopped in on August 16, 2025 to inquire about getting my wedding rings resized and Kristie Fields : the Assistant Store Manager waited on us. She was extremely kind and knowledgeable about everything pertaining to my warranty. Kristie even suggested things that were covered I didn’t even know were available that would make my rings look so much better. When we talked about getting a new center stone she even took the time to give us the date of when the next event was and explained everything that happens at that time. We walked out feeling very confident that my rings will come back looking just like the day we got them. With Kristie’s customers service we will continue to use Kay Jewelers for our...