JCPenney — Local services in Morgantown

I love jcpennnys. But my most recent experience wasn't the best. A lady left a jacket in the fitting room I walked in, so I took the jacket which contained keys and a card of some sort (I didn't open it, I just felt it inside the pocket) to the cashier and told her it was hanging in the fitting room. While I ran this jacket out, I left 2 boxes of shoes I was going to purchase and a child's dress suit on a chair in the fitting room area. My daughter and I were only trying on 2 dresses, so I didn't think I needed to take items I wasn't trying on into the fitting room with us. While returning the jacket, the 2 boxes of shoes, child's tux, and my daughters outside jacket that she was wearing were picked up and taken to an unknown location. Then, when I asked about the items that were picked up, I was informed that with the store closing in 10 mins, we weren't able to find them at that time. I needed the shoes and tux for an Easter event and it was a last minute shopping trip. I live an hour away and didn't have time to run back for the shoes or personal items we came with. But nice store, good sales, and if you're not bad with a credit card, I was approved for a $5000 credit limit. Without sales or discount codes, some things are...

Just want to share my experience and explain why I will never return to JCpenny again. I was in a rush, wanted to get some long sleeves for the cold weather and found a cheap good brand here. Mia, checked me out at the register. Told me there were rewards I could sign up for to get discounts on further purchases. I'll admit sometimes I can be slow and unable to pick up on some things right away. So I said yes, thinking it might be something like an email subscription.. After entering my social, I realized that I may be signing up for a credit card. I do not have many credit cards and forgot what the process was like when signing up for one. Before submitting my info, I asked Mia if this was a credit card I was signing up for. She made no mention of a credit card before prior to this. She said yes it was after I asked about it. I then told her I wasn't interested in the credit card. Before my info was submitted, I asked her to cancel. She told me it was too late, reached over, and she pressed the submit button on the keypad. I shop at this store once every fews years. Now, I'm certain I won't be...

I would give a lower than 1 rating if I could. We purchased rings on June 14, 2024. We received a call the next day that the men's wedding band could not be sized and they could not get the size we needed. Not a big deal. Our money was refunded and we purchased one elsewhere. On July 3, 2024 I called the store because they said between 2 and 6 weeks. I spoke to the manager on duty. She said my rings were there to be picked up. I told her I would be coming in. We live 45 miles away. We arrived to find out that the rings could not be sized and would have to be ordered. I explained to the girl that I would not order from them and wanted a refund. The girl that waited on us was so kind and kept apologizing for something that she didn't do. She had to get a manager to approve the refund. The Manager was less than helpful. She had a I Don't Care attitude. I had spoken to HER on the phone and I asked her why she didn't just tell us over the phone that the ring was not sized. She actually rolled her eyes at me. I would NEVER EVER recommend that anyone purchase...