Deja Vu Boutique — Local services in Mount Airy

edited: the manager did reach out and showed me that her professionalism reflects that a bad experience does not reflect on them as a bad business. We love it there, this year was just not the best. We promised we would try again next season** Let me start off by saying that last year when we visited this shop for homecoming. We had an amazing experience. I told everyone i knew about this place. My daughter immediately wanted to come back this year for homecoming. However, our experience was far from the same great time we had prior. When entering we were greeted, but asking why we came. Cool, yes we’re here to get homecoming dresses. The woman said to pick some out and meet her at the dressing room. It was my daughter and a friend. Once we picked some out and arrived at the rooms, the helper. I’m not sure her actual job title, separated the girls, because it was “easier for her to watch them”. Even though there was an empty space in the same cove as one of them. The logic behind it made absolutely no sense. We eventually asked if we could please put them in the same cove, since one of them was already in there and had an empty spot next to her. The “helper” said, “i guess. It just won’t be easy for me.” At this point I’m starting to get a little annoyed. The “helper” never offered to help find sizes, dresses, or styles. When people lined up at the “please wait here” sign she never checked. I eventually told up to 3 separate guests that they would have to go to her because i felt bad they were just standing there for long periods of time. By the end, we found a dress and I’m pretty irritated at this point. When checking out , I’m handed a clip board to fill out with some clauses. One of them being that we cannot have the dress fixed or repaired after leaving, by them, basically they aren’t responsible. I then looked over the BEADED dress. Realized there was a strand loose and beads were falling off. This was a $375 dress. So i asked if they would mind fixing this or had someone to fix it. Another lady at check out , maybe the manager on duty. (Who was very kind, actually) explained to me that their seamstress was leaving soon (3pm even tho they close at 5pm) and that i could leave the dress for it to be fixed and return another day for a repair that would take 5 minutes. We loved this place so much last year, we traveled an hour and half to come here. This trip was not feasible to make again within a week before homecoming. I eventually, let it go and we will have to figure something out so all of my daughters beads don’t start falling off at the dance. ( the lady at checkout did remove $30 from the dress price to try and compensate us not having it repaired) I turned to look at my daughter and could tell she was starting to be uncomfortable, so i dropped everything because this expirience , after all, was about her. But nothing about this years expirience was about her or any of the girls that were helped that day. It very much seemed as if the helper just didn’t want to be there and her facial expressions were not the kindest. I don’t want to tarnish a beautiful business by one persons actions, but the overall expirience was less then par. We will not be returning next year for homecoming or prom and i will no longer be recommending to others. I believe the helpers name...

I have never had a shopping experience such as this. Kudos to all the young ladies that work in this shop. Especially a young lady name Cassie. But I noticed that they all paid special attention to every young lady that was trying on dresses. When one young lady made their decision the others would come and assist with returning dresses to the racks and finding more dresses for the one who was still looking. The store is decorated with white wallpaper and black crowns with jewels, antique seating and decor of a real "boutique". There were racks and racks of beautiful gowns in every color and size. They are a little pricey but they do have a sale rack so you may want to start there. I had to purchase 2 gowns for 2 separate proms and although I spent more than planned it was a pleasure because my daughter found what she liked and she had a great experience trying them on. Especially after we had come from 2 shops that were awful with one charging us $5 for each dress we tried on with 3 limit and while they watched us like a hulk. And another shop that wouldn't let her try on any dresses and just let her look until she bought her parent back with her although my daughter is 18. Both of those shops did not allow us to take photos of her in the dresses. Deju Vu Boutique didnt have any of those crazy stipulations. You will not regret shopping here. I was referred by a friend and drove about 50 min to get there. And it was well worth the time and gas. Make sure you have plenty of time and are not rushed. We spent 3 hrs there but my daughter is so happy. Im also glad they take the info. (School name & date of prom) of each girl after purchase (I guess so no dress wont be duplicated at the same prom). Dont forget to sign one of the crowns before leaving ...unfortunately we forgot... I'm glad we have the dresses out the way but this Coronavirus has me scared that proms along with graduations just might be cancelled and I will be stuck with 2 non refundable dresses...what a bummer for these 2020 Seniors :-( But I may have to sell these beauties if activities get cancelled. :-( :-( PANDEMIC UPDATE: Both proms were cancelled for my daughter and although there was a PANDEMIC the boutique made absolute no provisions for returning the gowns that I purchased. I understand there is no return policy but there should have at least been stipulations made for dresses purchased right before the country declared a pandemic. Its not like we deliberately bought gowns wore them and was seeking to return them. I was getting an early start on dress hunting because my daughter is soooo indecisive and I knew it may have taken me several months for her to make a decision. SO in addition to no closure to her senior year I had to deal with losing money as well. This year after holding on to the gowns for 2 yrs. I sold them on Poshmark(BTW, best way to go👍🏾) but only got $300🤬for two gowns that cost me $1,030. Be very careful about your final purchase. Make sure no pandemics are lurking around the corner because this shop doesn’t care…you are stuck😡. Would still recommend the shop if you know everything is...

I took my daughter prom dress shopping today and this was our first stop after driving an hour. I should have realized when I walked in the door that this wasn't going to be a good experience but I tried to overlook being overlooked. The customers who walked in ahead of us were greeted and asked questions about sizes and directed to the section of the store where the dresses could be found. So I thought this was the normal greeting for everyone but not for us. So without being acknowledged for a few minutes we walked to the area where we overheard the group before us was directed and escorted and looked for ourselves. We pulled a few dresses and waited in line for a dressing room. As we waited, seeing a room available the entire time we stood there waiting to acknowledged, we heard someone say, whoever is next, well obviously we were next as there is a sign that says Line Starts here or something to that effect. Well Kaylee led us to a room, told us that she has to untie, zip, unzip etc. that is about all she did but clearly was very attentive to the other customers, saying oh that looks good on you, very complimentary. Well not for us so much. So we had a "maybe" but didnt want to buy a dress that my daughter didn't get excited about and the experience didn't help the cause either. No other options were offered, just ok and back to handling girls going to their 8th grade dance. So we left, too bad for you! I took my beautiful brown daughter and found a dress elsewhere less than an hour from your location and was greeted with kindness, respect, and top notch customer service. My daughter was happy, the dress is amazing and my beautiful brown daughter was happy and I was happy to spend my money where everyone is treated with the same level of respect! She said YES to the dress somewhere else, do better Deja Vu it's 2024! By the way my beautiful brown daughter shared her experience with her dress consultant, who said, "you don't have to worry about that here." We knew the moment we walked in the door that our experience would be totally different, you know why, we were acknowledged as soon as we walked in the door, no one looked away as if they didn't see us. Deja Vu, it doesn't hurt to give respect to get respect and a simple hello can go along way. At the end of the day,...