KAY Jewelers — Local services in Mount Juliet

I can't say enough about this location!! I have not good about keeping up with my warranty checks on my wedding ring. I have had it since 2005. So many years of not being good on my warranty. Last time I went to this location for work on my set was also many years ago. I came in with a missing diamond in my enhancer. Last time I had to replace 2 of the diamonds because they were chipped (baguettes are good for that). Anyways, Randall was so polite and so patient while finding my information, so we could see what was covered or not covered. We found it, took a little bit, but he found it. I knew I needed to replace 2 if not all of those baguettes. We got to talking and I mentioned how I would love to replace the baguettes with emeralds instead of diamonds. I figured it would cost more the to do diamonds but I was wrong! So off my ring went to jeweler #1. All prongs were needing to be redone and that was still covered under my warranty even though I had not been god about going every 6 months. The jeweler said they couldn't get emeralds that small. What a bummer! Luckily, though, he chipped my solitaire Diamond during repair, yes I said luckily. Well that was found by another worker. So they ordered another diamond of BETTER quality and a smidge bigger in size that has a CERTIFICATION number in it! I didn't even know that was such a thing! Very cool to see that! Randall said let's send it off to a different jeweler this time and let's see about the emeralds with her. Well my ring just got done and I have everything I wanted and more. They went above and beyond for me and I can't wait to bring some more jewelry their way that I have warrant on. I also am going to be better about getting my jewelry checked every 6 months as well. I look forward to it. I forgot to mention how they remembered who I was after the first meeting! Super impressed!! Y'all are great and I am a very...

Old: I went there to have a bracelet resized, and was told that I could have the bracelet resized and two earrings made out of the spare stones for $200. About three weeks later, I received a call saying that it was going to cost $700. I told them that was too much. I was supposed to get the bracelet back already, but I haven't heard from them yet. Basically, they have been holding my property for about a month now for no helpful reason whatsoever. Not impressed.

New: I have changed my mind about Kay's. I bought my mother a bracelet for Valentine's Day. It was a bad design. I thought they were going to make me eat the cost of it because it occurred before the pandemic and there was a long period of time before I tried to replace it. Long story short, they replaced the bracelet. I can recommend Kay's women's sterling silver, synthetic gem jewelry line (it is in the first display case on the right hand side). The rest of their jewelry, especially their LeVian and men's jewelry, is a...

** Edit: Upgraded from one star to three. Randy (he gets 5 stars); the new store manager, stepped in and helped get this situation resolved. He was fabulous and had a new ring made for me. The new ring (after the old one was repaired the stone fell out again the day after I got it back) has worked out great. No issues with the stones this time. If you go to Kay, be sure to ask for Randy. He is what this store needed!

Do NOT waste your time here. My husband purchased a ring here for my graduation and less than a month later a stone fell out. The stone and ring were sent to be repaired and I was told it was going to cost twice the purchase price to reset the stone, even though the prong wasn't damaged. After being laughed at I was told that the estimate was incorrect, it would cost the same as the original purchase price. I have escalated this to corporate and am being told that it will be 7 to 10 business days before someone can help me. Save yourself the hassle and headache and...