Holly's Jewelry — Local services in Mountain Home

Not very happy at all. Took my wedding set to get it cleaned, resized, and have some diamonds replaced right after Thanksgiving. They told me they would call in a week to tell me how much it was going to cost before I went through with it all. They never called I waited 3 weeks and went back to check on it. They had it cleaned and resized. I told them to finish and I would get it after Christmas. It took me a while (that's on me) I went back a week before Valentine's day and paid the bill. When she pulled it out of the safe she saw that it had a black spot under one of the diamonds, told me to bring it back and she would clean it. I took it back on Valentine's Day bc it was the only day I had off. They told me they would call me when it was done. I went back the next Friday and she said it was being worked on and it would be done that day and told me someone would call me when they got it done. At this point I was getting upset bc THEY DONT CALL. Well went back on Wednesday and Holly wasn't there so I couldn't get my ring bc it was in the safe. So I went back the next day Thursday and she had completely changed my ring WITHOUT TALKING TO ME FIRST. They need to learn to pick up the dang phone and talk to their customers. And DON'T change people jewelry with out talking...

I can not seem to capture how beautiful this engagement ring is, in any photo I try to take. It has to be seen with the naked eye to appreciate how unique and breathtaking it is. We have chosen to stick with only Holly’s for nearly a decade. Starting with my previous ring, other jewelry in between, & now this ring, as of last week. The work they do is never short of amazing and unique. I’ve only felt comfortable and appreciated at each visit. My experience here, along with my review will hopefully hold some weight for others when searching for reputable jewelers/jewelry stores in NCA. Thank you, and we appreciate you,...

My husband put a beautiful ring on layaway. After almost a year. I got my first real ring in 30 years. I’ve never had an expensive ring. It seems like every time I wore it, something would happen. Holly fixed it every single time. No questions asked. Finally, Holly sent it back to maker to have it fixed. I’ve had my ring back for over 4 months now. I have not had one problem with my ring. I wear it everyday. Thank you Holly for understanding. Not everyone can buy expensive jewelry. That even your smaller time customers matters. You gave the best service, guarantee and kindness. I will be a...