The Cozy Kitchen — Restaurant in Mountain Home

I am appalled at the treatment I just received coming here. I called ahead of time, asked them if I could place a order and PICK IT UP, because I have a dog with me, told them I could come in and pick it up, just not eat in because of my dog.

They told me sure, we can do that. I ordered my food for me and my puppers, and then asked them about how long it would be before the food was ready.

They told me they could bring it out to me, asked my car make and color.

When the lady brought out the food, she asked for my card, which I gave. About 5 minutes later she came back out and said she hadn’t ran it yet because they wanted to know if I wanted to leave a tip. I told her I really couldn’t afford to (because I was on SSI and I had just spent a large amount of money on my dog that had to go to the vet twice in the last 3 days because of medical problems) but the lady just snapped at me saying she was on SSI too and that was no excuse to not tip, then proceeded to tell me not to come back OR eat out if I was on SSI! I asked to speak to her manager.

Her manager was even worse, and more rude. She told me I was not a decent person and I should not be eating out ANYWHERE if I can’t tip. I told her I ordered the meal for me and my dog which was over $11, and I said I would come in to pick it up when it was done, but the lady who took my order said she would bring it out to my car and asked me what it was/looked like.

She called me a liar and said I “made it seem” like I expected them to cater to me. I never said I would not come in to pick it up!

She then proceeded to tell me the same thing - not to eat out on SSI so basically, my dog has been having a REALLY hard time the last few days, she’s been ill, sick, wanted to do something to get her to perk up a bit, and I’m not allowed according to these 2 women, to take my dog out and order food, if I don’t TIP, because I’m on SSI?

This is discrimination at its core.

Then she told me never come back there again.

What is wrong with society nowadays?

I wasn’t aware it’s mandatory now to tip when you order food and go to pick it up.

Thanks for that nice...

I do not usually bother to write a review but I was so shocked by this restaurant’s attitude I am doing so. We live in Kansas City and meet family regularly in the Mt Home area as it is centrally located. There were 6 of us that decided to go eat breakfast. Upon arrival we were told to seat ourselves so I entered looking for a table that was large enough-nothing. The lady at the front said we could separate and eat a different tables which was not an option we wanted. When I said no she said to try the other side of the restaurant maybe someone over there could help us. I walked over to the other side to see what was available and a young man asked how many. I told him six. He said that he had nothing either. So there I stood in the middle of the restaurant with my relatives. No one said anything about waiting until a table opened up or anything. They just kept saying they didn’t have anything. No apologies-nothing. We were just happy to visit with each other so waiting wouldn’t have been a big deal. We left as we did not feel welcome at all. I can’t tell you how surprised we all were but I can tell you that Mel’s Diner was close by. It was short staffed and still a wonderful place to eat. They opened up the banquet room for us. We had a great waitress, good food and excellent company. Very disappointed with The Cozy Kitchen as they just...

Gosh, I wish I had as pleasant of a time as the other reviews had. You walked into a very packed place which is understandable if they have as good of food as I’ve heard. But you spot the only table left open so you walk over to it since they clearly don’t greet you or recommend a place to sit with how busy it is. And as you get over to the ONLY empty and clean table you start getting screamed at to “go down!” “Go down!” “No room for u up here!” I don’t do well with getting screamed at in busy places so we left. And that’s so sad because me and my family was ready to have breakfast at a dinner we heard good thangs about as a family, But it wasn’t even pleasant getting in the door so why would we stay? Over all I wish they would have used a calmer tone and said I’m sorry there’s no room up here let me show you a table available instead of shewing us out of the area.

I would not recommend this dinner if it is a busy day.

As I read more comments i have now decided to add the fact that this little old Mexican lady seems to be the source of all bad reviews from being rude to stealing money from people and she was the source of what happened to us. That is pretty sad to see. And we all know based on how the other comments were left a while ago she will not...