AT&T Store — Local services in Murfreesboro

DO NOT go to this location!! Such an unprofessional experience! They will try and SCAM you into signing up for a new line. I went into the store to get a new phone because my phone just stopped working. I worked with Destiny and she told me the cheapest way to get a new phone was to sign up for a third line (an extra line that I didn’t need). She said that if I chose this route, I wouldn’t have to pay off my old phone, there wouldn’t be any new charges on my monthly bills for the new line, and that it would actually be cheaper than just getting a new phone. She said “who wants to pay off a phone that’s broken?” She did not go over any other options and made it seem as if this was the only and cheapest way to get a new phone. When I received my first bill, I realized her statements were not reflected on it. I INDEED had new charges on my bill..$152 on the first bill and $60 on subsequent bills for the new line. I also was still being charged for the old phone that she specifically mentioned would not have to be paid off.

I then went back to the store and asked to speak with a manager. This is when I was met by Emily. I explained my situation to her and she immediately told me she didn’t believe me. She said she didn’t know where the miscommunication happened and that I was lying about what Destiny and I had discussed. She even said “we didn’t twist your arm to sign up for this.” She did not offer any help or assistance to review or make changes to my bill. I told her that if I, the customer, was going to be immediately called a liar that I wanted to cancel my service and take it to another provider. She told me to call AT&T customer service to request cancellation and ask for the loyalty department. I asked her if there was anything else she could do to help or if she could call them on my behalf to try and resolve the issues and she said no that I had to call and there was nothing more she could do.

I left and called AT&T customer service. I spoke with two different people and they both were APPALLED by Emily’s response and reaction to me. They were very apologetic for my experience with her and Destiny and for the lack of transparency and integrity at this store. The customer service line was very helpful and offered me a credit for the UNNECESSARY line and said they would submit a request to remove the line and the charges associated with it.

This location needs to be evaluated for their...

Truly more like a FAT quadruple 0.... I went in there for help due to a hacking issue, & left empty handed but not before I had to be interviewed by not only the Murfreesboro City police, but the fire Department, as well as EMTS. They were all kind, understanding & I cannot believe that I'm saying this about Murfreesboro City police, but gentle as well. The employees, on the other hand, mocked me & simply just could not wrap their tiny little brains around the fact that hackers are prevalent, unfortunately ingenius ... nothing that either of them do will ever amount to a hackers intellectual capacity.. I shutter when I try to imagine just how much they actually comprehend with their child- like brains; these Impostors are everywhere, hiding in the dark or on the dark web, waiting patiently to steal any identity they think perhaps May be worth something, or to take our intellectual properties all over the world. Wouldn't it be a shame should someone hack all of both employee's phones & laptops and any other devices that require the internet that I dealt with this evening & then gets to partake in their families' toys, phones, devices, etc., however they please? I know karma & I fear how she works, as I am fully aware in that I have ZERO control over her receipts. Simply reminded me to do unto others as I would have done unto myself. Maybe that's the most valuable part of the lesson that was learned this evening at this AT&T for a handful of folks, then again, Maybe not. I know I've done nothing wrong- well, except maybe switching from Verizon to AT&T & purchasing the $1,300 Samsung Galaxy 10+ even after the eight APPLE devices OF MINE that have been hacked, all of the other money spent at Verizon and APPLE and with third-party computer companies that wiped our devices, especially after 25 years of what once was Cellular one nka Verizon. C'est la vie, we live, we learn. Learn something new everyday. I'm not being ugly or trite, I only hope that the young ones learned a valuable lesson this evening! Especially should they wish to continue to make money throughout their journey into adulthood. You should never treat a paying client like a common Criminal, especially knowing that the last four months of their life has been excruciating & nearly unbearable due to the fact that they felt confident enough to confide in you as an...

Went to the store to replace a phone with a broken screen. Was told I wasn't authorized for store transactions on the account. Called and got the authorization placed. Erica looked at the account and said there was one payment on the phone and after I paid it off I was eligible for an upgrade so I gave her my debit card to make the final payment and went to pick a new phone. After picking the phone and returning to Erica. She now says after the payment was processed that " magically" the authorization that was there 5 mins ago was gone. So I had to call my husband again and ask him to approve the authorization again. My ID is scanned again. Now there is no upgrade on my service account. Again it's blamed on a glitch in the system. No one working in the store knows where the upgrade that I was eligible for went to. I said fine I will just buy the phone and transfer the service. Nope can't transfer the service, I need to add a new line and get a new number. I said I didn't want a new number. I was then told I could just go somewhere else and buy the phone. I said ok if I buy the phone somewhere else can I transfer service. Nope can't transfer service, I would have to get a new line and a "ghost" number. I said again no I don't want a new line or number. Was told that I could go call customer service because they can't do anything other than start a whole new service line. I said fine and leave the store. After leaving the store, I discovered I could no longer make Bluetooth calls from the phone. After calling customer care from another line I discovered that the store associate had canceled my service completely and placed a fraud alert on my account!!!! After scanning my ID twice in store and having the authorization on the account!!!! Had to visit the Smyrna location the next day. Thankfully they were competent and helpful. Was able to get the fraud alert removed. Service restored and new phone with the same number no problem. Have called the store multiple times to try and talk to a member of management but no one will answer the phone. So don't waste your time unless you are looking to add a line cause apparently that's all that their associates can do and if you don't add a line they will disconnect your service and place fraud alerts on...