PatioShoppers - Commercial Pool and Outdoor Furniture — Local services in Murrieta

After receiving sub-par customer service from various companies, it’s refreshing to have a great customer experience with this one! A big shout out to Rachael at PatioShoppers.com for assisting in my purchase of a pool umbrella. Answers to my questions were prompt and complete. When the type of umbrella I wanted did not come in the size needed, Rachael provided a recommendation of another manufacturer that was perfect for my needs. She also provided updates for my order, as it needed to be manufactured specifically for my order due to its color.

The umbrella shipped and was delivered as estimated by Rachael. Since our pool was still under construction, we did not open up the package until months later. We noticed the umbrella cover we ordered was never delivered. I emailed Rachael and received a response within 24 hours. She said another cover is on the way!!

We love our pool umbrella!! Thank you Rachael and PatioShopper for a great customer...

Customer service doesn’t even qualify. This is a chop shop company that funnels internet traffic. I waited 6 months for an infratech controller only to find out that someone thought it necessary to cancel the order after 4 months without telling me because I also bought Bromic heaters- thought being they aren’t compatible. Thing is that I ordered them on purpose because they are compatible (I have 2 patios set that way with many heaters)- the proprietary Bromic heaters cost 3 x per heater and can’t control multiple units. After all the wait and all the delays- in an environment where everything is hard to get- I don’t even get a sympathetic ear- just a transfer back to a sales person to reorder if I want to go through the whole hassle again- after waiting a half hour to talk to someone who couldn’t have cared less if I paid them to. Experiences like this are just discouraging- this...

We ordered about 50 pieces of pool furniture for our community pool. Rachael Stacer handled the customer service and was great. Everything arrived yesterday and it is BEAUTIFUL! Totally exceeded our expectations! And the service by Juan & Sons was the best delivery experience ever. They were friendly and polite, didn’t rush, unwrapped and handled every piece with great care, asked where we wanted it placed and made excellent suggestions when a couple pieces didn’t fit as we’d envisioned. They were fantastic -- super nice guys. I highly recommend...