Temecula Appliances — Local services in Murrieta

We bought a LG refrigerator from Temecula Appliances. They have been advertising same day delivery, but it took three days to deliver. That 's fine. The bigger issue is that it didn't cool since the beginning. Called the store the same day, and was told to wait for 24 hours. We then went on traveling for a week. It was still not cooling when we came back home. Called the store and talked to the owner again, and was told to call LG instead. Called LG, was given a repair shop's phone number. Called them and was dispatched a technician after 5 days. The technician said it requires major repair, and we better off to ask the store to get us an exchange. Called the store again, and Rick Black the owner refused to give us an exchange, even on the receipt it clearly noted with black ink that there is 30 day exchange. Called LG again, and was told that the technician ordered parts. When can the parts arrive? Don't know. SO it has been 18 days that we don't have a refrigerator. Still don't know when they can fix it.

After I wrote the review yesterday, the store owner Rick Black called my husband at work and threatened to cancel the warranty if we don't take down the review. How could he do that? He took our money $1903, plus $160 delivery fee for nothing?

Got a supervisor call from LG Customer Service this morning and said they could still try to repair, but the stores usually would give a return or replacement if it was within 30 days. However, this store not only refuses to exchange, but also threatened us to cancel...

Great experience with Rick and Jaime at Temecula Appliances! Rick saved the day as we had a bad experience with another local appliance store down the street. We bought a Speed Queen washer and dryer and Whirlpool fridge from another store. The Whirlpool fridge was delivered damaged so we returned it. They couldn't refund the item right away as they had to wait for the appliance to be returned to their warehouse before they could issue a credit/refund. Since I needed a fridge asap, I bought another one and it was also damaged when delivered! The delivery guys were the first to notice and mentioned it to us. Our Speed Queen appliances were scheduled for delivery in a few days and I didn't trust the other store plus I didn't want more drama and issues for the 3rd time so we started looking at other local appliance stores. Temecula Appliance was down the street so we decided to call and stop by. I'm so glad that we did! Rick was amazing and so was Jaime! We not only purchased the fridge but also the Speed Queen washer and dryer. Rick also gave us an excellent deal on an LG fridge which was a total upgrade from the previous Whirlpool fridge and it was the same price. Not to mention, we were able to get our appliances delivered the same day! Jaime did a great job on delivery. He was also able to help us with hookup. What a great experience! Highly recommend Temecula Appliances for your next appliance purchase! Thank you, Rick and Jaime!...

Great place charge me $100 for a part I could get on Amazon for 50 bucks why the overcharged because I left a bad review and he made me change my review when I went in there the guy needs to drop his East Coast attitude he's in California now doesn't have to be a total dick Jaime seems pretty cool though the only reason I had to get the part is I'm in a pinch I got a dinner coming for a guests at my grandmother's house and she has no igniter for stove and I couldn't wait for Amazon so they had me over a barrel and look up flat style igniter for a gas stove on Amazon and see how much they are they charged me a hundred bucks then he told me if I didn't like it go somewhere else being at Saturday 3:00 in the afternoon and I got people on the way it is what it is. I want to reiterate the only way he sold me the part was if I change my initial review which said that these guys suck and I did change my review because it's not high me that sucks per se it's more the other guy that has the attitude so that's my story with this place maybe I caught him on a bad day or maybe he's just a jerk all the time don't know don't care we'll...