Valvoline Instant Oil Change — Local services in Muskego

Valvoline in Muskego – Expensive, Poor Quality, and NO Accountability I have held off on this review for 2 months hoping the owner would take responsibility…but he hasn’t. In early August I took my 2018 GMC Sierra (less than 50k miles) to Valvoline for an oil change. I was charged $125…with a coupon. 3 days later, and less than 100 miles, my engine blew 8 quarts of oil out of the filter, while on the freeway, during rush hour traffic. I was lucky to get off the freeway without an accident because I couldn’t see anything due to the large amount of smoke. I feared that my truck was on fire. I jumped out of my truck and ran across the street. As the smoke decreased, I saw my truck was dripping oil from EVERYWHERE. I had it towed to a service station, and they confirmed that the oil filter was improperly installed and the gasket was “squeezed out”. The service station also stated that this definitely damaged the engine. I went back to Valvoline to inform them of the incident. For the last 2 months, their owner, Eric Klees and his insurance company have been screwing me around “debating” who is at fault. Their own insurance adjuster has recommended an engine replacement, but it has yet to be approved. So, 2 months after the Valvoline technician improperly installed the oil filter, I am left with a vehicle with a damaged engine and no one taking responsibility. I would recommend that you avoid this sort of business! By the way, the $125 I paid for that oil change, is 50% HIGHER than you can get at other locations. High prices, poor service, and no accountability! Beware!

I’ve provided the VIN information in the past. The Valvoline claim # from August is 559595. They incorrectly installed the oil filter. They called their insurance company because they know they are at fault. I am now stuck with the owner and the insurance company debating if it is Valvoline’s fault. End of the day, it is not my fault and my...

I recently had the pleasure of visiting Valvoline for an oil change and I must say, I was thoroughly impressed with my experience. From the moment I arrived, I was greeted by their friendly staff who made me feel right at home. Their commitment to customer service was evident throughout my visit. First and foremost, the expertise and knowledge demonstrated by the Valvoline team was exceptional. They took the time to explain the different oil options available to me, ensuring that I understood the benefits of each one. This level of transparency was greatly appreciated, as it allowed me to make an informed decision based on my vehicle's needs.The speed and efficiency with whichValvoline completed my oil change were equally impressive. Theirtechnicians worked diligently to get the job done promptly, without compromising on quality. I was pleased to see that they paid attention to every detail, ensuring that my vehicle was well taken care of. Furthermore, I was delighted to find that Valvoline uses top-notch products. They genuinely prioritize the quality of their offerings, which was evident in the options they provided. I felt confident that my vehicle was receiving the best possible care, thanks to the use of high-quality Valvoline oils and filters. In addition to their exceptional service and products, Valvoline also offers a comfortable and welcoming environment for customers. The waiting area was clean, well-maintained, and stocked with complimentary refreshments. It made my short wait enjoyable and stress-free. Overall, my experience with Valvoline was nothing short of fantastic. Their friendly and knowledgeable staff, combined with their commitment to quality service and products, make them a standout choice for anyone in need of an oil change. I highly recommend Valvoline to anyone seeking an exceptional automotive...

My experience with the Muskego Valvoline store location met and exceeded my expectations. The service team was informative. Very thorough with their explanation of the diagnostics run on my vehicle, but did not attempt to push their services aggressively. I felt they were honest and straight forward. Left it to me to ask questions, and allowed me to ultimately decided what I needed to have done to my vehicle during the visit. I didn't need to keep my guard up. Both the service quality and timing met my expectations. Joey was especially informative, courteous and kept me abreast of the processing of my car during the short time I waited. Valvoline's pricing menu was clearly posted, and as I waited I reviewed their pricing. I found it to be of good competing value with similar services I've received at competing places of business. The store is clean, well kept and safe (especially in these times). The store even offered an individual hand sanitizer solution to use and keep. Nice touch by the store management. The Valvoline Team at this store, to a member, observed and practiced social distancing, and wore a face mask to ensure customer safety. The store was busy and I can see why. Quick service, well staffed team who knows what they are doing. They instilled confidence in me to return with my next routine oil change visit, and even offered a discount to return. Glad I chose this Valvoline store location. I was pleasantly surprised and left happy with my choice I paid for the services. I would definitely recommend this store to others considering this option. I am a buyer by profession, and know a good value when I...