Carolina Cool — Local services in Myrtle Beach

I wish I had read the 1 star reviews before allowing them to service our heat pump. We were having no issues, scheduled a maintenance service call, tech shows up and tells us that the heating strip wire is bad causing it to short the fuse when in aux heat. The fix is a $700 WiFi Fast Sat. This felt very much like a sleazy sales tactic considering we had zero issues with our aux heat and I could show that on my thermostat app proving it had worked all winter long Dec, Jan, Feb, March and this was April 6th. Due to the gut instinct we got a second opinion the next day from a reputable company all to be told that there is not a problem, and if it was a problem there was enough wire to fix it therefore would be about a $40.00 fix! Next steps: Called office- lady was extremely nice and helpful taking my concern and asking me to leave the manager a voicemail because he needed to hear my concern. Next day get a call from a guy saying he is a manager, and he was the “manager” that was on the phone with the technician when he was at my place. He never once asked to hear my complaint instead went directly into his reason for calling was to tell me where the “misunderstanding” was. Finally when I called him out on the golden rule of thumb, the client is always right and you LISTEN first, he then clarifies he is a parts technician, not even a manager. So why say you were to start with and where is the manager I asked for a call from ?!? Talk about making an upset customer more upset wasting my time! So I asked for the manager to call me by close of business. A couple hours go by and I get an email from the manager saying he had the guy call me because he’s more technical than he the manager is but he will call me. 7:07 pm and no call from the manager. Imagine that. Side note: I spoke with the previous owner that had the unit before us to find out the truth of the history of service with Carolina Cool with the unit and as I anticipated, more lies were uncovered. These people are not ethical in their businesses practices. Consider this your warning and when you look at the Google reviews filter to one star reviews and you will notice the uptick of one star reviews in the past couple years. My guess is they have had some type of leadership change in how they...

Several times over the course of a month, our heat, from a 3 year old Carrier HVAC unit, failed to come on. Each time we were fortunate to have a technician from Carolina Cool, arrive quickly to work on fixing the problem. An issue that made their job more difficult, was that sometimes our heat would come on by itself just before the technician arrived. On a recent weekend morning, Stacey arrived at our door. After an introduction and a few endearing stories, he set out (or up) into our attic to start the project. Hours passed, sometimes he’d descend the stairs to give updates, or announce he was leaving to retrieve parts, or pause to make a phone-call. After many hours, we saw him standing there holding a sliver of plastic hardly an inch in length. He said this tiny plastic plug, from one of the components, should have been removed by the manufacturer but wasn’t. We thank him for his persistence. He said, “I was not going to leave until you kicked me out and was not going to give up!” We want to thank all the technicians at Carolina Cool, all the people we talked with on the phone, and all the folks who had any involvement with our problem. In our opinion, not only was Stacey kind, considerate and genuine, his experience, persistence, knowledge, curiosity and dedication was top notch. He went above and beyond and was ultimately able to fix a very difficult, non typical problem caused by the manufacturer’s error of sending out a machine that was not really ready to function as it should have over time. In our opinion, here in the Myrtle Beach area, if you’re looking for a company to service your HVAC unit, we highly recommend...

Just wanted to do another shout out of praise for Mike and especially TJ who got our programmable thermostats installed. What a pleasure working with a company that cares about their customers and has such professional and well trained employees. If you are looking for a new HVAC company, I highly recommend them. So happy we switched to Carolina Cool!

We love this company! Thank you once again to Jamee, Liam, Noah, Henry, Murat and James who all showed up and worked so hard on the hottest two days of the year to get our new HVAC system installed and running! They are undoubtedly the most professional employees that you would ever find and are truly a pleasure to work with. We feel so blessed that we know we can count on them for all that they’ve done for us and we highly recommend you consider them too. Thank you gentlemen! Your work is second to none!!! Ann and Ed

Prior experience just two months ago: I can’t say enough good things about Jamee and Isaac! They put in our new mini split in our sunroom and did a beautiful job with the ceiling installation. I’d highly recommend you working with Carolina Cool! From sales to service, they are THE BEST!! We are so pleased!!

And another special shout out of thanks for your professionalism and expertise to both Tim and Matt!! What a great team of...