Myrtle Beach International Airport — Local services in Myrtle Beach

Genuinely where do I begin…for starters, today I had the most awful day— was coming home early from vacation in CA because of a family emergency and was really stressed. Before my flight out from San Diego, they let me know at the gate they had no room for more luggage in the overhead bins and would have to check my suitcase. Okay, sure, no problem— I fly quite often and have never had an issue. The young lady asks for my seat number, and since I don’t know if off the top of my head I open my boarding pass and kinda show it to her, she looks at it and walks over and prints out the baggage check/claim ticket. They take my bag and do their thing, whatever, the flight goes well but halfway through I look down at my ticket and realize that it says the wrong passenger name and destination. Not sure if she put in the wrong seat number by accident or what, but all I knew was that my bag was going to a destination about 5 hours south of where I was (thank goodness that was all).

This has never happened to me before, so I was like “oh crap” and let the flight attendant know. They told me to check with the gate guard at my layover in CLT. I did, and she told me to check with the baggage claim. I did, and they brushed me off there saying they couldn’t do anything or track it. I called multiple airports and American Airlines and literally no one was helping me at all— I guess, mainly because the suitcase wasn’t even checked under my name. I fully cried in the CLT airport thinking I lost pretty much my entire wardrobe (I know, sounds pathetic) as well as my digital camera and whatnot.

When I landed in Myrtle Beach airport, my saving grace was a woman named Jennifer (I think that’s her name, not 100% if I heard her right) in the baggage claim help area. Let me tell you, Jennifer is an angel descended from Heaven because she hopped on it so quick and made a couple calls and was able to ensure that my bag will be delivered quickly before I have to go to school in 2 days. She made it look so easy that I stood there wondering why no one else was willing to help me sooner. Not only Jennifer was there tonight, but another wonderful woman who actually helped me first although I sadly didn’t catch her name. I wish I had though, because the two of them took a huge weight off my shoulders— I was already having...

I had a flight from Myrtle Beach to Atlantic City international on August 8th the original flight was at 10:19 it was delayed to 12:23 a.m. I got to the airport I checked in through TSA I realized I left my medication in the car I went back out to get my medication this was approximately a 10:30 when I came back to get rechecked in there was no TSA the gates were closed. I was confused why is the airport shut down. So if you get a flight that's been delayed until 3:00AM or 4:00AM and the passengers show up at 1:00 AM you can't get checked in. So I went outside the airport and I saw this police officer talking to this young man I'm assuming he's another employee of the airport and I asked her what was going on. I have a flight and is there anyway I could get checked in I have heart failure and I have a appointment tomorrow and I need to be in Atlantic City she immediately dismissed me she was too involved with I'm assuming her boyfriend talking about drinking after work. She said there's nothing she can do for me you're just going to have to catch the next flight. I asked her can't you call anybody. Is there any TSA agents upstairs or search me an escort me her boyfriend immediately responded by saying NO!!!!!. She said that she can't break federal law I asked her you're not breaking federal law you're trying to help me figure something out. Her boyfriend continued jumping into a conversation telling me that she can't do nothing you could just get another flight. I asked him who are you his response was I'm not a cop I don't need to identify myself I'm like in that case do not get involved I'm talking to her. She immediately got protected of him and grabbed his arm and started walking away ignoring me. I recorded parcel of this conversation and I wish I could attach the recording or pictures of these two...

Dear Spirit Airlines Customer Relations,

I am writing to formally report an incident involving a Spirit employee at Myrtle Beach International Airport (MYR), working the Spirit counter at Gate 2 on 8/25/25 The employee in question was a woman with long blonde hair, wearing a silver "333" necklace and displaying breast cancer awareness emblems on her employee badge.

During our interaction, I experienced unprofessional behavior and a concerning lack of knowledge regarding ADA (Americans with Disabilities Act) accommodations. Specifically:

Our baggage was tagged incorrectly under the name of a guest not traveling with us, leading to confusion and delay. Most seriously, the employee refused to seat an adult next to a child in our party who requires adult proximity due to a disability. When I attempted to explain the situation, the employee was dismissive and uncooperative.

Thankfully, a separate Spirit employee at the flight gate was able to resolve the seating issue without issue or hesitation. However, the initial employee’s conduct was unacceptable and highlights a need for additional training.

I am requesting that this employee be provided with immediate professional development in the following areas:

ADA compliance and accommodations Sensitivity and customer service training Basic procedural training related to baggage handling and seating assignments

It is essential that all Spirit employees understand their legal and ethical responsibilities regarding ADA protections and treat all passengers with professionalism and respect.

Thank you for your attention to this matter. I would appreciate follow-up regarding how this will be addressed to prevent similar situations...