Dr. Gadget Phone and Tablet Repair - Naperville — Local services in Naperville

Do NOT go to this location. I used to have the best experiences here under previous management, but now I will never return. Honestly, there’s some new(Er) person who manages this location and his people skills are non-existent. He has no business working in a field where he has to interact with customers. I was quoted a price in the morning by an employee & received my carbon copy of the price. A couple hours later and I return to pick up my phone and it’s this other guy working who says he’s manager. He rings me out while talking to me, does not say anything about he total, charges my card, and I get my receipt and leave.

I later meet with my boyfriend and he asks me how much I paid. I tell him, and he is shocked because we have used the location 3 other times for the same screen glass screen repair, and it has always been at least $20-30 less than I paid. I then check the receipt and realize I was charged for an LCD repair, which is NOT the repair I needed.

I returned to the store, And the original employee was back, I ask to see my copy of the receipt because I was promised a price PLUS discount from him that morning, which I was not charged. This gentleman came back with a box of at least 150 completely unorganized (likely trash) original receipts and tells me “you can look through here if you want.”

After finally getting the Managers contact info, his tone was completely unprofessional and pompous during the conversation, as he proceeded to explain to me that he actually gave me a $10 discount and should have charged me more!!!

I could not believe it. Finally, this man had the audacity to tell me that if “it means that much, [I] can come into the store and [he] will hand me a $10 bill, like he was doing me some favor? I was honestly shocked. I do not like writing negative reviews. But this is the first time I have been compelled to write this review. Do not use this location. If anything, go to another location where this manager does NOT...

Unfortunately, I have twice broken my iPhone. Fortunately, I have been able to have iFixster repair it. I can’t totally explain how happy I am with their service. They understand how important our smartphones are to us and endeavor to repair them as quickly as possible. Both times, the repair took about one hour – quite good IMO. Their workmanship is high quality and I have had no problem with my phone after the repairs. If all that isn’t good enough, their prices are extremely reasonable. A trifecta IMO. Oh yeah, their customer service is exceptional. Quadfecta?

So, if you have the misfortune of breaking your smartphone, I highly recommend that you take it to iFixster for repair. I trust that you’ll be as satisfied with their service as I have been. Give them a try!

Dr Gadget to the rescue!

I’ve dropped my iPhone 6 a number of times, but this last time caused some parts to fall out. I bagged everything up late on a Friday afternoon and headed over to Dr Gadget. I’ve taken my iPhone there a couple of times when the business was under a different name; the ownership may be different but the same people are still working there.

They determined that I needed a new screen. It took them only 30 minutes to replace it and now it works like new. If you’re looking for a smartphone repair business in the Naperville area, I highly recommend Dr Gadget. They are easy to work with and do very good work in a timely manner and at a...

So the other day, I took my iphone SE into Dr. Gadget phone and tablet repair in Naperville. I’d just put a new battery in it myself, but I ruined the screen so I wanted to get that fixed. Stephen fixed the screen quickly and brought the phone out to charge. But it wouldn’t charge past 20%. So he asked if it would be ok if he went to the other store to pick up a battery. I said no problem. He came back in a jiff with 2 batteries. Swapping out one, then the other. Same issue. Not charging. Turns out, I had a malfunctioning chip that wouldn’t allow the phone to acknowledge whether or not the battery was charged. It would turn off and back on after 3 minutes. So I wound up purchasing a new phone a little sooner than I’d planned. I’m still giving Dr. Gadget 5 stars. Here’s why. Stephen’s overall friendliness and speed in which he worked showed that he was well suited for dealing with people and my time was just as valuable to him as well. I felt Stephen went above and beyond, trying everything he could to resolve my battery situation. I’m grateful for the new screen so I can now see to transfer data from old apps, retrieve my passwords, and get my father’s last voicemail he left me on my phone which has been on there 6 years now. That was actually more important to me than the phone itself. Thanks a lot Stephen! I will continue to use and recommend Dr. Gadget for repairs and...