The UPS Store — Local services in Nashua

Most UPS stores are alike. You walk in with your Amazon return, you’re greeted by an associate who scans your stuff, they complete your visit and off you go.

Other UPS stores don’t have Vincenzo though. He helped my mother and I through what would’ve been an extremely frustrating experience with Amazon. Long story short, we had two BIG HEAVY boxes to return and the paperwork I was given was not only wrong but would’ve cost me $300 in shipping costs. Before I even walked into the store, he realized I’d need help and told me he’d be out to help me. He spent the next 45 minutes explaining to us why the paperwork was wrong, helped get in touch with an actual person at Amazon, explained what Amazon was talking about when we were confused, calmed us down when they were giving me a hard time for the mistake and offered different solutions of what to do if it couldn’t be fixed. All while running in and out of the store to assist other customers as they came in and helping another associate with questions (I think he may have been training). Vincenzo was just an all around sweet, patient and professional young man with a pleasant...

I have a po box at the DW location, and I try to go at night to receive my mail because I want to avoid Peter the manager. They nickle and dime you for everything here. On top of the over 200 dollars for a yearly fee for a box, they charge 3 dollars per package if you receive more than 20 in a month. The manager Peter is so rude, loud, and condescending. He treats me like a child and talks so loud, reprimanding me for going over my package limit, which I have only done twice in 2 years. I left there in tears the other day because he was so rude and loud, and he totally embarrassed me in front of EVERYONE in the store. He accused me of saying things to other employees that I didn't even say. It blows my mind how rude he is and unprofessional. I love all the other employees there, but Peter is awful. I wish I didn't have to use any of their services, but unfortunately, I don't have a choice. If you can get a box...

This has been the most disappointing experience I’ve ever had at a UPS Store. To begin with, the parking situation is terrible—there is no nearby parking, and I had no choice but to leave my car at Popeyes and carry a heavy package all the way to the store. I finally made it in at 6:24 PM, only to be met with hostility. The employee told me he had already closed both registers and refused to take my package.

I explained that I would have arrived earlier, around 6:10, if there had been parking available. Instead of showing any understanding, he responded rudely and aggressively, telling me he had been there since 9 AM and that “ you should have come at 4 or 5 PM.” His tone and demeanor made the whole situation unnecessarily unpleasant.

I left the store feeling disrespected, humiliated, and shocked at the lack of basic courtesy. After the effort it took to get there, the treatment I received was deeply hurtful and...