Briarwood Rehabilitation & Healthcare Center — Local services in Needham

To be honest!! Never bring your love once here unless the nursing directors or management are changed or replaced! Or improve their quality of their work to their patients! This nursing home with my father as their long term care patient, was a night mare, they never listen to us as family! My father has a very bad pressure ulcer, which the hospital finds during his admission to emergency room! We complaining to them, all their negative findings, is a problem to them, specially the two nursing director, have lots of negative attitudes towards the family of this patients. Approaching them with any concern is a burden to them, they tried to find a way to present us as problem family during their meeting. My father has been going to emergency room every two days of his return from the hospital due to briarwood negligence and careless attitude to patients and family. I have so much to say. I am happy to remove my dad from that nursing home. “They hospital suggested to find a better facility for him, it seems the nursing home are having difficulties to care for him” due to his frequent visit back to emergency room . They focus more on protecting their staffs and telling negative stories on any family member! They have tried to and denied my father readmission in several occasions!The Rate of Covid there is unbelievable! They need better management! Specially starting with the nursing director who are problematic, they need nurses or better directors who are good listener and not they once that like to create a bad scene, when there should not be. I have made several complaints not just to them but outside !! Do your math before sending your love once...

I recently got home after a 2 week stay for PT., I only met PT 3 times & was just given a walker. My stay was absolutely terrible if it wasn’t for AMAZING nurses & Newton.., nurses were all phenomenal, super clean. My issues were with Administration, who were an absolute nightmare.., beyond unpleasant & down right rude. I was in a double room with a curtain & came down with COVID, probably cuz you share a single bathroom with the other 2 people in the next room. I didn’t want my roommate to catch it in her 80’s, so I told her son & got penalized for it.Administration also tried to put a women coming from the hospital in my room on my LAST night. With COVID..There were more than 6 beds available & including a private. They wanted me to pay $600 to keep my other bed open.., it wasn’t even a real bill… Imagine?? On your last night, possibly dealing with most likely getting COVID again..they even threatened to call the police over it… happily told them to. Administration is HORRIBLE, the NURSES are AMAZING!!, and if wasn’t for the wonderful nurses, I would’ve left early.. I bought the nurses 5 pizzas 🍕 on my last night , as a sign of gratitude 🙏.. Nurses were ALL AMAZING!! They’ve taken this post down twice already & showing one’s from 8 months back. I feel soo bad that these super kind nurses have to deal with administration .. the whole vibe gets negative when they randomly come by. They’re not even my real last name on my review.. I would NEVER leave a loved one there! … probably not even my cat, so he wouldn’t have to deal with...

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A close family member spent about 2 weeks at Briarwood. Based on her experience and what I witnessed while coordinating her care, I would recommend avoiding Briarwood. Definitely do not send family members there that are not in a position to advocate for themselves. The facilities aren't great. The double-occupancy rooms are tiny. Roommates in adjacent beds are close enough to reach out and touch each other and bathrooms are so small that patients with walkers have to shuffle in sideways. Plus the building is old, a little run down, and doesn't have much natural light so the place feels gloomy. There are a handful of all-star staff that are going above and beyond to make sure patients feel well taken care of. Most of the staff are well-intentioned and doing their best but overworked so it's easy for little things to slip through the cracks and you have to be on top of making sure you're getting all the PT/OT rehab sessions you need. Finally, a small number of the staff are outright cruel to patients. For example, one night, my family member requested help putting on a brace to go to the bathroom, as per her surgeon's orders. The aide fought with her about the necessity of the brace for 10 minutes instead of just helping. My family member also witnessed a dementia patient being left in a soiled diaper for hours and being attended to by a staff member who was wearing earbuds and chatting on the phone instead of being present for...