M Health Fairview Clinic - New Brighton — Local services in New Brighton

Update: I went in again for a same day appointment with CRYSTAL. I had asthma issues and UTI symptoms and all she wanted to talk about was blood sugar which I had ZERO symptoms of. My oxygen level was low but she didn't care and didn't offer me anything. She tried to convince me that a UTI was caused by blood sugar and that's wrong; it's caused by BACTERIA. I had to ASK for medications, prednisone and antibiotics. Which both worked but if I didn't advocate for myself, I don't think I would have been treated. She was more into telling me symptoms I didn't have than asking or listening. She even had a snotty attitude when I said "menstrual" instead of "period." DON'T GO HERE IF YOU ARE PREGNANT! I called on Sep 6 2022 with issues and was told to get an ultrasound by the doctor who gave me the test and instead of a referral for an appointment that takes about 10 minutes. And just 2 to write, I was told to go to the ER. Went to M Health fairview. Waited 4 hours in the waiting room that was packed. One person had an IV in the waiting room! Nurse took my vitals thought I wasn't pregnant based on my blood pressure! She said I wouldn't get an ultrasound at 8 weeks. I got 2 at time with my son. They would just do blood work. Asked another nurse, a few hours more wait so we left. Called clinic for referrals. No, call OBGYN they said no call clinic. Called clinic, no, call OBGYN. Runaround! Had a breakdown and cried. So stressed. Anxiety, depression and frustration. Made appointment next day so Sep 8, told twice she was a doctor but just a nurse. A phone appointment, or wait until October! Don't know spelling but Kali or Cali James. She was rude and got an attitude a few times And apparently nobody took notes yesterday so she implied I was lying. She said heartbeats at 12 weeks I said it's 6 weeks. Pause, she looks it up, yeah, you're right. Patient educating a nurse! Wow! Would not give referral. Said I would need a follow up appointment. Ok let's schedule. No, with OBGYN. So called got 4 or so different numbers from that just to hear no appointments until November! They don't care here. I didn't have these problems years ago with my son. I'm going to somewhere other than fairview. Pregnant women should not be treated this way or...

the phone system for M Health Fairview is terrible and I had a lot of frustration with it you cannot call your clinic directly although direct dial phone numbers are published they all take ypou to a centralised line through which you are funneled out to where you need to go and when you get to your call Destination you then have to tell the person who answers the phone there what reason your ca.lling is, in some detail and then when you finally are tranasfered to your nurse or doctor you actually explain the situation third time and if for some reason you're they're not picking up( the rule not the exception ) at your clinic you'll wait on hold for approximately 3 minutes and be transferred back to your operator who's at the beginning of the cycle and have to start the process of explaining all over again. I've gone through this cycle five or six times , several times now while in pain it's been 40 minutes today doing so and spend an 1 hour and 20 minutes the last time I had an appointment there I needed to speak with them because my medical taxi was an hour late and Beyond My Control I was transferred 9 times to either the wrong location or to clinic receptionest that never picked up . mn health fairview needs to hire more operators or receptionist at the locations the handle the volume of patients that they have assumed responsibility for. ia sign of the times where even medical providers are willing to ensure a healthier financial bottom line for themselves at the expense of their patients experience please spend the extra money necessary so patients don't have to go through...

I had an appointment today for my daughter to be seen for an ear infection. Got to this clinic and they said they didn’t accept my insurance. Even though they scheduled me at this clinic. I asked them if I could just pay for the visit than? I will do whatever I had to do to have my daughter to be seen. The lady gave me a piece of paper and I didn’t understand the pricing information since the pricing was based off the level of the dr? At least that is my understanding? I asked her what level // how much it would be they kept saying I don’t know. I still said whatever it costs I’ll just pay it. So we sat down in the waiting room then told they will not see us at all cause of the insurance. I guess I was shocked! Even though I gave them my check card but yet they still wouldn’t see her? I was told they will not see her even with my payment. Having to leave the clinic knowing your child is in pain to scramble around to find another clinic and talked to that way was just not okay. I did call back the scheduling line and they did in fact schedule me at a place they didn’t take our insurance, they did apologize. I guess I’m just so disappointed how they treated me and my daughter. I even asked what clinics do take my daughters Insurance? Since we have always been a patient at these clinics? They were no help. The scheduler on the phone after I left told me to call and complain on the front staff. I just want to write a review to let...