Go Lightly Consignment Boutique — Local services in New London

I consigned three times with Go Lightly about two years ago, and I was very pleased with the owner at the time and how well things sold. After the shop changed hands to new ownership, I consigned a batch of 25 items in early 2016. Things did not sell as well this time, and two items were damaged and then discarded by Go Lightly, while a third item was stolen.

When I went to collect what remained, the owner made it clear she didn't care about my losses, nor did she apologize. I was not happy, but I saw no point in arguing about it; I just quietly collected my things as the owner said, "your size is so popular, it gets tried on a lot and is bound to get damaged," and, "there's just nothing I can do about thefts."

The list I was trying to work from as I collected had items on it that weren't mine, which the owner said was due to a glitch in their computer. This made it harder to figure out what had sold and what didn't. I realized when I got home that I wasn't given a list of what did sell, either, and had to call and request that that be sent with my payment check.

When I got my check, a letter was included that said (these are direct quotes): "Some things are beyond our control, such as shop lifters, lost tags, or items that become damaged....By agreeing to consign with us, you accept this risk. I realize that we disappointed you and for that I deeply apologize. But I think some women are not cut out for consignment...Therefore, I regret to inform you that this letter denotes the end of our arrangement with you."

So here's the bottom line about Go Lightly: The new owner is far less interested in protecting what you consign than the previous owner, and if you let on that you don't like what happens to your things--even if you, like I, don't say anything, you just betray by your expression that you're not happy--she thinks it's perfectly appropriate to "fire" you as a consigner.

Speaking as someone who was a customer service manager for 30 years, that is astonishingly unprofessional, and it's the exact opposite of good customer service.

A good manager would go to great lengths to keep her consigners, especially since reasonable care can and should be taken to protect consignments. Having 3 out of 25 things lost due to various reasons is far, far worse than I have ever experienced with any other consignment shop, and there are things that could about that. Security cameras could be installed. Easily-hidden items could be kept in cases rather than hanging in the hallway. Signs could be posted asking customers to not bring food or drink into the store and to be gentle with the merchandise.

But because the new owner accepts no responsibility for losses, she will take no such steps, apparently--which is why I can no longer...

Go Lightly consignment store is one of the best consignment stores I’ve shopped. They carry high end brands at a great price! Levi’s, Lucky Brand, Citizens of Humanity, Coach, Born, Nike, North Face & Gap were some of the brands. They also had a great assortment of formal & semi formal dresses, shoes & purses. They carry both men’s & women’s items. Along with jewelry & houseware . I found the staff to be friendly & helpful . They have open fitting rooms & a bathroom! The overall quality & pricing of everything was impressive, I’ll be returning for sure! I definitely recommend a trip...

Many wonderful deals and older treasures found here over the years. Some items are an absolute steal, great value for low price, while others are exorbitantly priced. You just have to know what you want, and how much you want to pay for it.

INSIDER TIP: Movies, albums, DVDs, CDs, and the like are not tested, nor are those who consign items to the store held accountable for the quality of media they consign. Note: there are no returns, and all sales are final. You are taking a gamble to purchase something that you hope to be able to...