Huberts of New London Inc. — Local services in New London

I had the worst customer service experience at this store. I was shopping for boots and had to ask twice in order to be able to try on a pair that I liked because the middle-aged woman was busy having a non-work related conversation with some other customers (who weren’t buying anything).

Upon putting on the boots, I noticed the insert was badly bent and warped at the toe. I had to speak loudly to get the attention of the employee who was still in conversation, she comes over and sarcastically repeats what I said to her. I told her that I was trying to get her attention, and the insert was warped. She bends it back and puts it in, barely fixing it and didn’t offer to get new ones or a different pair. I try them on, and she never returned to see if I wanted them or tried to sell me a different pair.

At this point I wasn’t going to spend a dime at this awful store but I had to exchange a gift. I begin to tell the manager of the poor service and frustration when this employee comes to the check out area and starts LAUGHING.

This is not the only negative encounter I’ve had, or those of my friends and family who reside in the area. I will not be going to Huberts again and look forward to taking my money elsewhere. The only reason they are in business is because they are the only clothing store in a 15...

A nice store with lots of good gear. However I watched the sales staff greet and acknowledge everybody in the store except me. This isnt exclusive to New London, e prepared to get eyeballed and ignored by every employee at a huberts if you dont apparently look exactly like they think their customers should. Even after I purchased a Colombia...

I went into Huberts today to shop and was approached by a clperk who informed me where the clearance rack was. She approached me again to ask if I needed help and to tell me when the tent sale was. I didn't know the store was for people the help deems worthy to shop there. First rule of sales=never assume anything. She...