Social Security Administration — Local services in New Philadelphia

We visited the SS office on March 10th and was greeted by a lady who conveyed to us, she sent an email to the Columbus office about our matter.. My brother has been waiting for his SSI for approval. She conveyed to us they would reply within 24 hours. We came in today to check on the status. The person at the window said she might as well had thrown a paper airplane. He kept repeating, it takes 3-6 Months, something we were already aware of. I asked him what was her first name because I had not written it down on our first visit however he wouldn’t give me her first name. He just said talk to the manager, (first names are not confidential!) So I had to refer to her as the ‘lady in the wheelchair’. We have made multiple visits and other than the lady in the wheel chair it’s been a bad experience. I suggest some of the employees look for other employment since this is a customer service job! To add to these several visits, the security guard never makes eye contact and it appears he is reading a book. Customers have come in with some problems signing into the computer, so as a good citizen I went to their aid to help signing in. As a 30 year retires LEO you would think the security guard would greet customers and let them if they needed help. I have never observed him walk around, amd his head is down and he rarely looks up. Overall I give this place a ‘D’ The 'lady in the wheel chair kept the office from...

On Monday August 25th at the New Philadelphia social security office, I was called up to "Window A" to conduct my business.

While talking to the SSA employee the people waiting in the lobby (and who are checking in) can hear your whole conversation including when you tell the SSA employee your social security number and then again when you give him your banking information.

The office has five other interview windows down the hall. (I've been to interview station "Number 3" before where it is more secure and private).

Why can't the office use the windows down the hall to secure customers privacy? Can someone please look into this because I don't want the entire office knowing my private business.

Also...

Please use the intercom speaker instead of saying the ticket numbers out loud. We can't hear your voice.

You have to stand at Window A and can't sit down which makes it difficult for us older folks.

I emailed the SSA commissioner my concerns (below). Figures, I get a typical government response with no real solution.

PS. I will write this same review every time I come in and haven't seen a...

You would think government offices would have a phone system that works. Also, I get if your having a bad day at work, but don't project your attitude/demeanor onto me within the first minute of phone call. The switchboard operator, needs a different position. He's not phone friendly at all. And looking at other reviews, it's not just my phone call that irked this employees day. It's an everyday attitude apparently. I've left voicemails for a "caseworker" at the NP office several times, only to be ignored. End of the business day return call, never happened. Seems since the office building closed due to COVID-19, no one is being held accountable. Unprofessional. Disabled can't get the proper help they need due to phone systems down, offices closed, you name it. 1 star rating is generous on what I experienced after trying to help a family member. I can only imagine what others deal with at...