United Grocery Outlet — Local services in New Tazewell

We are customers that wear face masks in public places and though we would like if everybody wore masks in public places, we respect that some people choose not too. But when you go in a business that serves the public, the employees and that includes managers, should be wearing masks. This store is very inconsistent. One day all employees are wearing them and wearing them correctly. The next time, they either did not have them on or they were being worn under their chin, which defeats the purpose of the mask. The pandemic started in March and we made one visit shortly after and nobody was wearing a mask, so we didn't go in anymore. We finally decided to give the store another chance because we always liked shopping there and we went back a few weeks ago. All the employees wore their mask and were practicing the 6 feet apart. We figured they were following this now and decided to go again today, but NO, they were either wearing them on their chin or not at all and the lady that was watching over the store didn't wear one at all. We would like it if you made sure your employees did this so we could continue to shop...

I love this place!!! I always stop here first and get vegetables, fruit, meat(expect chicken, there's typically looks bruised), and dairy products! Even some canned goods. The prices are typically half the price of Food City or Ingles and I'll tell you, unless you're wanting Organic, it does not matter where you buy produce, UGO's produce is waxed just like any other grocery store, so why would anyone want to pay double?? There's always new, random products, I could spend hours in there, but it's also easy to get in and out pretty quickly. The girls at the register have always been great and attentive enough to call another worker up if there's a line, and they always work fast at ringing up and bagging items. It's also ALWAYS CLEAN! I truly have no complaints! I would, and do recommend...

Less than a month ago I stopped in, there were 30 people in line with one cashier. If they paid their employees a living wage and don't require them to jump through numerous hoops like discriminating against people by refusing them a second chance just to work as a low paid cahier they might get some decent people! This is the second time I put my stuff back and walked out. They do not have an automatic belt and scanner like the Halls location. They used to have a good selection of organic and natural products. I find now it's overpriced. The lunch meat looks like it's gone bad. I understand they have to make a profit it's not worth getting one or two items. It used to be hit or miss now it's all a miss. I probably won't be back until they fix their cashier, register and product...