Rooms and Rest Furniture and Mattress — Local services in New Ulm

I had purchased a Ashley furniture couch, with in 6 months it pilled when I called originally rooms and rest told me to shave it, and they would not do any thing. Later I spoke to a different furniture store, they told me call the manufacture, which I did, Ashley furniture dumped it back on the store, but this time they rent a email to one of the store owners, who intern contacted me, with me sending him a picture of the pilling, He got the manufacture to send me replacement cushion covers. What I learned from this is deal with the owner of rooms and rest, don't buy Ashley furniture as the don't stand behind there products with out a fight. After all of that hassle the owner was very good to me. If I buy from them again, it won't be a Ashley...

I really enjoyed taking the time to view the inventory and having Phyllis check in with me sporadically to answer any questions. When I shop, I like to do so without having a sales person chum along. Phyllis greeted me when I came into the store and directed me to the area of most interest and then checked back with me a couple of times to answer my questions. Phyllis also took it upon herself to measure the unit I ended up buying unexpectedly. Great customer service and lots of sale items! I have always enjoyed shopping here, they do a great job displaying and plenty of room to walk & shop. Feeling overwhelmed with jam packed rooms does not make furniture shopping fun. Thank you Phyllis, I am looking forward to future...

Last fall I built a new small house in Searles, and needed a few pieces of furniture. I selected 2 pieces that turned out to be too large for my spaces. The people at Rooms and Rest were SO HELPFUL and. understanding. They worked with me and allowed me to change my selections to items that would fit my spaces more appropriately. I have since gone back and made a couple more purchases. I always find the staff extremely friendly and helpful. They truly believe in customer service. I absolutely recommend Rooms and Rest in New Ulm for any furniture needs you may need. I will definitely buy from them again. They will do whatever is necessary to make their customer satisfied! They are wonderful, each and every...