ArchCare at San Vicente de Paúl Nursing Home and Rehabilitation Center — Local services in New York

As a very involved family member, I had the opportunity to observe this home at different points throughout the day.

Plusses: Guards at the front desk are cordial and helpful. The admission representative was very patient and kind, answered all of my questions. Nurses are generally patient and kind, some speak Spanish The home offers activities for clients in the day; mostly arts and crafts or singing/listening to music Physical therapy helped make my dad stronger Some nurses advocate for your loved ones

Deltas:

Nurses are understaffed and overworked; they dont communicate with each other when they change shifts so there is a risk of misadministering meds

Nurses did not keep up with my dads oral or physical hygiene (one nurse thought he had been bathed but I discovered that was untrue when communicating with family who had been with him since morning),

Activities dont get done in a timely fashion. Example: my dads laundry was taken to wash, it was not returned the following day so had to wear a hospital gown. It's best to wash your loved ones clothes yourself and bring it from home to make sure its available.

Food is like school cafeteria (nyu hospital served much better food), but as long as you communicate with nurse and it follows nutritional plan, you can bring food from outside.

Some nurses dont help support clients with eating so unless you actively go to supervise your loved one during breakfast, lunch or dinner there is the possibility that your loved one may overeat or undereat.

Nurses don't consistently engage clients in conversation or cognitive activities so verbal decline in patients with alzheimers is extremely noticeable. There are things that can be done to slow the degenerative disease! Just sitting the patient in front of a window or television does not strengthen their neural functioning.

You have to consistently ask managers and nurses to make sure your loved ones have all they need. I know it's a budgeting issues, which is an unfortunately common with many nursing homes in the South Bronx.

Your presence matters! Advocate,...

The facility was acceptable and the Nurses, CNA, Case Manager, dietary and all other staff were all very nice and often went out of their way to help. The Social workers there don’t know what they’re doing! They’re disorganized and unprofessional! My mother was there for almost 2 months and I visited her every day all the way from Brooklyn and make sure she ate. She was not able to feed herself so I stayed to visit with her and to feed her. I noticed they were short staffed, so I chose to make sure to be there for my Mom. The social workers there are unorganized and unprofessional! I was never given a meeting, to go over what could be provided to transition from nursing home to discharge. So the day of discharge I was told that I had to find my own way home because she didn’t have coverage for transportation to get home. I had to inform them that it was covered! It’s amazing that one department doesn’t know what the other is doing! At the end of the day I had to find my own transportation. It is very obvious that they don’t care about the clients and or assisting the family. I realize they were not happy I wanted my mother discharged ASAP and therefore they were not going to be able continue getting paid for services she would have continued to receive if she had stayed! I WOULD NOT SEND MY DOG TO ST VINCENT DE PAUL, in the Bronx, NY The staff is great but honestly social workers were...

I did my CNA externship there and it was the first clean and welcoming nursing home I've ever been to in NYC. In 2016 my aunt fell and died in a nursing home in the Bronx, so I had very low expectations for this nursing home. Well boy was I in for a big surprise! From the time I entered the nursing home, I felt welcomed. The guy at the front desk greeted me kindly, and the waiting area was very clean. Our instructor Azary Tamarov (one of the best human beings I've met) showed us around and instruct us about our task. The staff there were like family. I love how they knew all of their patients needs and desires, how they interacted with the patients, very nice people. They showed us the ropes and educated us about different things we hadn't learned in school. Overall the experience was great. Everyone there was great, especially my instructor Azary Tamarov. He's a very informative, helpful, laid back gentleman. He's a great Instructor. I would recommend St. Vincent De Paul Residence to anyone doing their externships, patients, families, and...