Jimmy Jazz — Local services in New York

1 star because of there return policy. I walk into the store to purchased a pair of boots and sneaker for my son. Before I ask the worker to bring me the sneaker, I ask him if the sneaker doesn’t fit will I be able to return the sneaker for a refund? Guy said “Yes”. Boot fit my son perfect but the sneaker was a half size to small. I walk in the store today to see if I can exchange it for bigger size and the worker behind the counter told me yes we can exchange it but we don’t have the sneaker here. We will have to order it. She then told me I will have to pay for the shipping to the store if I wanted the bigger size.. I ask her to reply herself. Yes she said I will have to pay for shipping to exchange to the store. Thats when I ask her just to return the sneaker. She started to tell me about the exchange policy. There NO REFUND. I wouldn’t shop at jimmy jazz if it wasn’t walking distance from my house and that my son needed the sneaker and boots ASAP. Will customer service and is not waiting for the district manager to call me. Nike, Footlocker, Eastbay, Adidas and other places have a easy return policy and full refund. I have post there policy below and...

I saw a shirt for $25, picked it up for a quick last minute Xmas gift for my friend and when i went to the register I was charged $30. I went back to the girl who attended me after I realized on the receipt. The manager did not apologize and said yea that’s not the price its $30. I can’t give it to you for $25….why that price sticker was on there is beyond me. I honestly was going to just take it home. But the way the manager handled the situation was what made me not want the shirt anymore. He was very unapologetic and a little arrogant if I’m being honest. So, I waited to do the refund for about 15 minutes as they were talking and attending a customer before me who I believe knew the manager and crew, instead of being taken care of at the second register so I could...

Worker named johnathon at the southern boulevard location was very unprofessional proceeded to yell and say i was wrong over pricing when i said there was signs proving the price was lower. Then very nasty said showed it to me once i did show him the big red sign over item told another employee to take it off instead of apologizing walked saying it was a mistake did not try to honor sign regardless of their mistake. And the pricing with the other item said just the 1st row and third was on sale not the second row which makes no sense when stocking a rack with a set sign price.. explained the situation to the employee at the door because he asked what happened however the two ladies at the cashier and everyone in line saw...