BJ's Tire Center — Local services in New York

When I bought tires at this place, all four of them, I was assured that further services related to tires will be taken care of promptly. Little did I know that a wait time for a flat would be more than 2 hours, and actual fixing 45 minutes. When the car was finally done, no one told me as I was waiting, and the car was still insire the shop. I had to ask if it's been done. So, I drove the car out of the shop myself. I started the engine and the "Check Tire pressure" red alarm was still on. I checked the pressure of the fixed tire manually, and it was low. The mechanic did not even bother to look at the door sticker what the required tire pressue is, as he was assuring me that he even pumped more air. He did not: my gauge showed 38 psi, as opposed to 41! He did not even finish doing business with me, when he gave his full attention to two newly arrived bikers. I will never go back to this place again. I have nver experiences such indifferently poor service.

I DO NOT recommend this Tire place to anyone, as I am a totally disappointed customer.

P.S. Does anyone from the BJ's Management Crew care? Do they ever read valuable customer feedback in order to facilitate their process improvement and...

Paid for four new tires in early June, had them installed mid-June. My car did not make any external noise when I brought it in, however a mile of driving after I left, I heard a clunking noise on the front driver's side. Took it back and had the guy look at it. An hour later, he said "something was loose"; didn't state what it was specifically, but implied that he fixed it.

Fast forward to this past Saturday, my front driver's wheel started to make a squeaking noise when car was naturally decelerating; drove around for two days and, within that time frame, it evolved into a full on thumping with the wheel vibrating like I was driving on a cobblestone road. Immediately took it to the mechanic Tuesday morning and just found out that the nuts were loose and at least one fell off. My wheel could have completely come off in the middle of my driving because the nuts were not bolted on correctly. I hadn't been in any accident, nor had I taken my car to get the tires serviced in between the middle of June and now.

Been on hold with this tire center for over 20 minutes now, because I want to know if I am covered under any warranty and/or if they will reimburse me for the costs associated with their...

Horrible experience. Ordered 2 tires online to replace two from tires on my vehicle that had gotten low tred. I was told as my vehicle was a truck they would only do 4 wheels or the back axle. There was nothing that said this when I placed my order and made the appointment. The representative couldn’t even process a refund. I had to call their main office. And the phone representative had me go back into the store to ask for information from the guy there, because she didn’t have the number to the store. Yes, BJ’s customer service didn’t have the number to the store I was shopping at, so they had me go back there myself. Then she stated they were having computer issues and that she couldent process my refund until they were corrected. Do not use this place. There is another tire shop down metropolitan avenue right before Woodhaven. Give your business to someone who won’t give you the runaround, or try to bait and switch you into getting more tires then...