Jackson Avenue Family Residence — Local services in New York

I feel really bad for the case managers here because they could use better jobs. The director is a mess. You allegedly allow visitors but don’t have a restroom available. It’s 100+ degrees in this place , you don’t have a room for sensitive residents to keep cool in this mess but the workers are instructed to keep the doors closed in their areas to keep the cool air in . Help me understand this , if you work here you’re entitled to be cool during this oppressive heat but if you’re unfortunate enough to have to reside here , you can’t bring in your own , you put cooling center notices up for places that are only opened Mon- Friday 9-5. How are people supposed to sleep ? I’ve had 8 mild seizures in the past 2 days alone with numerous days left of this . Not here due to non payment...

The staff think that they are better than everyone else (with a few exceptions like apri, Megan (from a moms group that they have here) and shamar, as well as carol who works in security. Unfortunately that is it. If you can help it dont come to this shelter get transferred to...

The staff is really good at what they do best and they get the job done I like this place but the place has roaches and my kids cant be around that...