Micro Center — Local services in New York

I wish i read the reviews before servicing my computers here , now i'm stuck as another one of their most recent 1 star reviews i'd give 0 if i could . Before even showing up to the store i asked online support if they do bios downgrades (rollbacks) ," oh yeah sure thing it's gonna be 29.99 falls under bios services , that's 100% what it will cost and yeah we do that " , great i head there a couple of days later , ask the front desk guy " can you downgrade my bios , the latest version is so full of issues and i need it rolledback " , answer: " sure thing , but you are gonna have to pay a 49.99 now as a diagnostic fee and then the 29.99 on pick up " ....... i spoke before with you guys , was confirmed it's 29.99 ...... fine .. i'll pay the fee , but remember " THE ONLY SERVICE I NEED IS A BIOS DOWNGRADE , NOTHING ELSE "... answer: " great , pay here and we will let you know " .... few hours later i get an update that my pc got to the technician, i immediately text , just to confirm the only thing i requested was the rollback of bios ... answer: " yeahh we don't do that here , we don't provide that service due to risk , (but we did find 100+ issues with your computer that magically materialized since the pc entered our store obv sarcastic version of what he said ), we recommend changing hardware and reimaging windows, let us know if you want to proceed " ... at this point i ordered stop work , went to pick up and ran into the following intersection: Front desk guy owened up to him not knowing they don't provide said service , and i'm like that's cool and all but then why in the f did i pay for a diagnostic fee that i told you i don't want or need in order to get a service you said you provide and underlined the part i am only agreeing to that if you provide the service i requested .. answer: " let me check with my manager ...( 2 min later after talking to his manager in the back), yeah the manager said it kept craahing couldn't even boot 100% ram issues , oh btw we won't refund anything sign here for pick up " , i ran extensive tests , 0 ram issues , pc was crashing only in windows after quite a bit of playing around but not blue screen , simply restarting , never crashed in boot ever , not before not after , but i did take about 100+ screen shots on tests performed on it , every communication with this store and more for corporate. Reached out to customer support for this , and it's been days of them swearing up and down the general manager will reach out to me just to contact them every day and they say , oh yeah sure thing sorry try again tomorrow. Moral of the story, scummy behavior, shady practices , misleading sale of services , lie about anything and everything not to give a refund of a charge obtained under false pretenses, and then you can't get in contact with support . I'd advice to avoid service desk at this location at least like the plague. P.s. forgot to mention the tech told me i will pick up my pc "as is", i asked to confirm as in meaning you didn't install/uninstall anything right? " oh yeah correct" , found like 5 things they downloaded/ installed , even my browser was starting with tools software trying to download..... and also my cpu cooler at first boot when getting home was making so much noise dragging against radiator like crazy , thx for those too , not 1 ounce of honesty and integrity from that experience...

Had plenty of friends come here and spend money, one that spent $5,000 and I was present, that I MYSELF introduced to this location and many others.

You would think that someone who also brings friends to purchase from a reputable store, thousands of dollars spent, would as a business go out their way to take care of a potential customer who hadnt built a PC in a long time after bringing in so many people through THEIR recommendation. Was made of notice that there was 5090 Astrals coming in today, the day before. Told that the Astral 5090 would be kept (specifically for me) to make a build out of and that since I did bring customers, and would be held for me.

Went in and a build sheet was made, but later found out job laid off my mom temporarily (I dont work because I have a AUTOIMMUNE DISEASE that needs to be treated) let them know that even though they held it for me for the promise of a build, I didnt have sufficient funds for a build due to the lay off, but I did have money for the 5090 and maybe a CPU or Motherboard, but they were insisting on adding insurance that increased the total amount by a few hundred with the parts purchase that went beyond my budget. They know I wanted this Astral but they were adamant on doing a build because I had them with hold from selling this GPU, I would have waited in a line if I was in the proper condition to due so but I catch fatigue very quickly due to my disease. Hoped that by having friends that have spent thousands through recommendation BY ME that they the staff would help me out on buying a Astral 5090 instead of a scalper getting their hands on one and and selling it for twice the price, having good customer relations and selling to actual customers and not scalpers is important but they chose to stick by “Policy”. Even checked my purchase history to see if I scalp and found nothing because I used to buy from BestBuy but heard good things about Microcenter so I switched over while bringing my friends over to the Microcenter side.

Instead they did not sell me the Astral 5090 because I didnt have the budget to build it then and there, and ended up telling the manager there I will be taking my business elsewhere.

I will also be guiding fellow friends who have spent good money there to purchase parts elsewhere unless its something that requires their warranty/insurance they purchased at Microcenter. All managers can bend policies for good customers, if they choose not to, they can have fun selling to scalpers that only come in once a year or few years to scalp new products as to opposed to someone who will genuinely be back oftenly.

Principle over policy, Ive taken care of you guys, you guys shouldve done the same. As a business you guys should know that. Shame on you guys trying to exploit more out of someone genuine.

PS: @Owner dont bother giving an autmated message on sending it to your “higher ups or HQ” unless you are trying to resolve the...

My 2021 Macbook Pro (m1 chip) display blacked out and I needed it fixed. It could be used on an external display so I knew it was something as simple as a loose display connector or simply replacing it for a new one. I scheduled a service appointment with apple and they brought me over to micro center. As an authorized retailer and service center, I wasn't expecting an inspection charge. I have never once been charged at the genius bar for just an inspection, so I'd expect the same for Micro Center's Knowledge Bar. Upon arrival, I was told that it would be 50 dollars to have it checked out. If it was a small issue such as the display connector disconnected, then the 50 dollars would cover it. But if it was something more, then they would charge me approximately 600 bucks, without labor fees. That is a lot of money for a display replacement but that's just the cost of having things fixed with apple.

I left my laptop there and received a text 2 hours later stating that my laptop display had failed and needed a full repair. The full repair would be 630 for the screen itself, plus a 200 dollar labor fee, which totals to 830 bucks for the full repair. This does not factor in ordering the parts as well. I respectfully declined and went to pick it up and brought it to a local service repairmen.

Here's where it gets crazy. Upon opening the back, the service guy asks if this was previously opened before, I said yes, why? Turns out, several parts were missing in the back! The service guy told me the several covers were never put back, and most importantly, the display connector from the motherboard to the display, was not put back together. Then it hit me, I noticed that my laptop did not start up like it usually would when I opened it up beforehand.

As an authorized apple service center, if I'm coming to your place to have something checked out and decline repairs, I'd expect you to put everything back to the way it was! Not leave out certain parts and connections! Luckily the repairmen had all of what he needed to proceed with the fix and I was able to have my screen back up and running. But if I didn't go to a repairman and decided to just use an external monitor, I wouldn't be able to use my laptop! I will not ever go back to the store to have anything fixed, if anyone is looking to fix their tech products,...