Royal Business Bank — Local services in New York

On 1/16/2025, I came here to change my address on my account. I went to the lady with short hair and pink scarf sitting at the desk closest to the tellers. I told her that I need to change my address. She was distracted on her phone and assumed I wanted to change my phone number. When she pulled up my account, she saw my phone number didn't need to be changed. So I let her know that I need to change my address not my phone number. She had the audacity to say "Oh you wanted to change your address not your phone number. Address and phone number are two completely different things." Like excuse you? It's not my fault you were distracted ON YOUR PHONE and couldn't hear what I said. Terrible lady with...

Surprise! Surprise! I actually have something nice to say about a bank. I came in looking to open a savings acct close to home and went here. It wasn’t a fun wait or a short one but it was apparently for a reason. For when I met the manager Phillip and heard what kind of options to pick from man did he have a lot to educate me on. He took the time to explain each services provided with each acct and why 2 of them weren’t for me. I wasn’t rushed or pushed towards products I didn’t need he gave me advice like I was his brother. I love how he took the time to educate me on his banks services to make the proper choice instead of one being thrust and forced on me. Go see Phil. The...

I recently entered this bank to inquire about the services and products offered here and I had the pleasure of dealing with the manager, Philip Tam. An exceptional young man who took the time to explain to me what the bank had to offer. Not only is he professional but he is compassionate and exemplifies great customer service. Banks are a dime a dozen but my interaction with Philip would happily make me bring him...