Smart Spa Inc — Local services in New York

horrible experience! Booked and was told 2 hours before my appointment they needed to cancel due to a funeral. I accommodated and rescheduled for today. My appointment was for 6pm. The same woman called at 4pm to confirm, And i still stood in the pouring rain ringing the doorbell for 10 minutes. She finally let me in at 6:04 only to tell me i had to wait a minute which would have been okay but the one minute turned into 15 minutes. I was already disappointed and then the woman called me into the back instead of coming to get me. I had no idea where to go so I followed her voice and entered a very dirty "hoarders heaven". The room was not clean and definitely not a place I would want to get a massage. She then told me to get undressed and gave me a small towel which she told me to cover myself with. I am a tall and big girl and I asked her for a sheet. She got an attitude and brought the sheet but it is a law that you are fully draped when getting a massage. Then she walked out leaving the door open behind her. I closed the door and not even a full minute later (I was half undressed) she walked back into the room, I told her I wasn't ready yet but she came in anyway and just stood there...it made me very uncomfortable. I told her that I was uncomfortable and she said "well then I don't like your attitude and you can leave because I am not going to honor your Groupon". I left and put the same review on Facebook because it's not right. Very unprofessional and I will never go back and neither will my friends. I already traded it in for a refund and I just want to make people aware of who they are...

I had an appointment today and I would Not recommend that anyone gives this place their business. I wish I could rate lower than one star. The person was supposed to do my wax was EXTREMELY rude and unprofessional. My appointment was today at 2:45 and once I received my refund I asked her what her name was and she refused to give me her name several times. I then asked for the owners name and she refused as well. I was able to find it out anyway. Elaine is her name and she needs...

This was my first time getting a Brazilian wax done and I can say it won’t be the last. The place was really cozy and welcoming Elane was extremely sweet and did an excellent job, she do not double dip and starts appointments on time. During the waxing she talks to you so you can take your mind of the small pain (I’m a big baby) but just like that your done. I will definitely go back when...