Luana Restaurant Corp. — Restaurant in New York

So... get ready for a plate of catastrophe. This place was called Dora. (I didn't even know they had changed their name. Watching the show with Chef Gordon Ramsey, name change is sometimes done so people forget about all the bad & get new customers.) Yesterday, Friday April 5th.. I ordered the family combo... fried chicken, yellow rice, platanos, & beans. They delivered. The rice was undercooked, hard, & cold. The platanos were old & tasted awful, the beans had a lot of unnecessary oil. The chicken was the only decent thing. I spent $33 plus tip on this "meal". I called to speak to the manager & they literally acted as if they didn't understand me... so I said it in Spanish.... the lady was quiet until I said HELLOOOO. She said in English...lol... the manager is here tomorrow. What's the name? She said Yesenia. I called today & now they said she won't be in until Monday. I still have that nasty food in my fridge & I want my money back. I'm definitely calling & or going there on Monday. Will update you guys. Smh. P.S....I also got the Flan & it was mediocre. Update... the owner will be on vacation for a month....

Knowing this place is busy on a weekend, I came in to order at 5:08 pm, paid for the order and went in to pick it up an hour later because the rotisserie chicken wasn't ready. The owner said he was going to have the order delivered to my house when I came back at 6 pm because there was a rush and they didn't put my food to the side. My wife called at 7 pm and they said it left to be delivered. I called at 7:15 pm and I got the same song. At 7:45, I went back find out what happened to the order and the owner told me it left. It shouldn't have taken more than 2 and a half hours to prepare to rotisserie chickens and a large yellow rice. The change of ownership isn't helping this establishment. Justin (the previous owner) would have never let this happen. This place has lost a customer of 5 years.

TL:DR - order was paid for and took 2.5 hours to get to my house because the gave my order away, ran out of chicken and said they were going to...

I used to come here often. I could definitely tell there’s new owners and it’s horrible now. I ordered rice, beans, and stew chicken. They were extremely stingy with the chicken. They gave me 3 tiny pieces of chicken and they gave my boyfriend 2 pieces, also tiny pieces, if that wasn’t bad enough the chicken pieces itself were mostly bone. Both our plates of rice were really hard as well. I’m definitely not coming back anymore. So sad to see the old owners go.

Also I definitely feel like they should not be allowed to have the old owners positive reviews and photos… extremely...