Soho Lounge — Local services in New York

Upon arrival, I placed an order through the QR code provided. After 15 minutes of waiting without receiving my order, I approached a staff member to inquire about the delay. She informed me that the order had not gone through due to a system issue. She then attempted to use my phone to place a replacement order, but this also failed. Consequently, she assured me that she had directly placed the order in the kitchen and that my food would be served in 15 minutes.

However, after another 15 minutes had passed without receiving my order, I checked with another staff member. He informed me that there was no record of my order. He then took my order again and promised the food would arrive in 15 minutes. Yet, another 15 minutes passed with no food.

I spoke to another staff member, who assured me my order was being prepared. Still, after an additional 15 minutes, I was told by yet another staff member that the kitchen had no record of my order.

In total, I waited approximately 1.5 hours without receiving any food. This experience was extremely frustrating and left me hungry for a 6-hour flight. The constant misinformation and lack of professionalism displayed by the staff are unacceptable, especially in a lounge that is marketed as a premium service.

I am shocked by the level of indifference and incompetence exhibited by the staff at Soho Lounge. This experience has severely damaged my perception of...

The spread here is giving main character energy: salmon that doesn't taste like it flew coach, tortellini that would make an Italian grandmother weep tears of joy, and chicken that actually remembers what moisture is. Yes, they're serving airport sushi, and no, it won't make you regret your life choices.

The space looks like a Marriott and a WeWork had a baby, blessed with enough power outlets to power a small city and mood lighting that makes everyone look like they're in their LinkedIn profile pic. Those floor-to-ceiling windows aren't just for plane spotting, they're for making your Instagram followers question their Priority Pass membership.

The bar's got more glass than my ex's emotional walls, and the fireplace lounge is serving 'I'm totally not stressed about my connection' VIP realness. Bonus: Dyson hairdryers in the showers, because nothing says 'I've made it' quite like drying your hair with a month's worth of car payments.

Fair warning: The shower reservation system runs on vibes and prayers, and the QR code menu system has turned ordering a burger into a tech support challenge.

TLDR: It's an airport lounge that actually understood the assignment. Just don't expect the service to move at supersonic speeds, this isn't the Concorde era...

So I’ve been coming to this lounge since it opened and first of all… 0/10. Not because of the food.. not because of the lounge.. not because of the drinks .. because American airline agents at the front are so damn rude to their employees!! My god !! The boy was working all by himself and instead of the agent giving him a hand. She was being so inhumane and rude. We are all human people !!!Poor boy looked like he wanted to cry. I’m so disgusted with what I witnessed it’s unbelievable. I told that waitress don’t ever take any mess from any job !! There’s more to come ! I have my own company and if she lived in London I would’ve definitely gave her a nice job. definitely going to recommend LaGuardias centurion lounge because American Airlines should be ashamed. That really pissed me off. They don’t deserve those hard working waitresses. Won’t be...