Starbucks — Restaurant in New York

I understand airport Starbucks are especially busy, but on top of the busy they were so disorganized and not helpful. I placed a mobile order and my drink was ready on time. However I waited almost 15 additional minutes for my food (egg bites!) to come out, while watching others who arrived much later than I did receive their food first, and even though I flagged it twice they did nothing to get me my order. Another woman was waiting and had been waiting 10-15 minutes longer than I and had placed her order much further in advance. They really gave our flagging of their mistake no attention and in the end I had to walk away with only a coffee and board my flight. It also seemed like they were prioritizing airport staff, which I understand, but it shouldn’t be to the degree that airline customers are seemingly pushed to the end of the line and have to walk away. If my assumptions are wrong and it really does take that long to prepare food, the app should be giving more accurate pick up times. I only gave two stars because my drink...

My experience here has never been worse. I put in a mobile order way in advance to my arrival. I got there at 5:30 and didn’t leave until 6:16. I spoke to a worker, Julia, who gave me a nasty attitude after I politely asked her when my drink would be ready, since at the time I was scheduled to board in 10 minutes. She told me, “Well if you don’t see it then it’s not ready.” She then started talking about me to her other coworkers saying, “This girl in the front thinks i’m a receptionist, people are already trying to talk to me.” I overheard other people who were waiting for their drinks talking about how rude she was being to them as well. Julia was overall rude, disrespectful, and very...

Worst customer service experience I've ever had. I put in am order, payed with a gift card and was told the wait was 30 minutes. 30 minutes pass and still no food or drink. I bring up the issue with what seemed to be the manager and she flat out told me she wasn't going to make. I asked why and she ignored me, and when I started to record is when another staff member finally expedited my order. It was horrible to be denied food and drinks I payed for. The staff there is extremely rude and disrespectful. Where you are in life is not my problem !!!! The thing with the blue shirt is the one who denied...