Woodhaven Tile & Stone — Local services in New York

Best in the business!

Usually when you do a routine transaction, you don't think much about it afterwards. However, when you need to gain a service for something out of the normal realm of standard salesmanship, but yet find that what you want becomes problematic with just about everyone involved in the business - you have to especially thank the one place that catered to your requirements. Such is the case with thanking the staff at Woodhaven Tile and Stone Design with this review. I really felt the need to sit down and write a review of my extra pleasant experience with this business for my needs. I had required tiles be cut to replace tiles on the bottom two rows after a bathroom shower pan had been replaced which is a common problem of earlier built homes. I did not want to re-tile the entire shower walls, but wanted to have replacement matching design tiles. I did so, but also needed to get it to the right size as the original tiles, which I could put into place without the need for an installer. I initially started calling around to the tile businesses' in my locale about having them cut to size for some fee. I located five places clustered together and I received the same type of response from each: "Uh, we don't cut tiles". Then I asked, "do you have some associate you can refer me to have the tiles cut" as I wanted them done by someone in the industry? To further, "No, we don't know anyone (to help you)". On my own, I was able to achieve maybe a 65 percent decently cut tile rate myself, less with ones having a glaze. I found the unified negative responses' odd as their business industry is: TILES, even with "Custom" in the names of some shops. With that, shouldn't these businesses know about complementary customer requirements regarding tiles? I then called a half dozen more tile places. Still all came back with a blank NO answer given, "we don't cut them and we don't know anyone that could do just that for you". I started thinking huh, so all you Tile places just are interested in selling boxes of the stuff. Not to perhaps being interested in helping for anywhere else, should the need arise? Such frustration!

To move along, I had noted earlier Woodhaven Tile's essentially unanimous 5 star rating online postings and I guess I went along with the adage, "Saving the best for last" to call them. When I did contact them which I should have originally done so in the first place, Frank at Woodhaven Tile said without hesitation, YES first bring a sample piece in for cutting, as he was somewhat concerned about the glaze being chipped during cuts. When I came in, I saw the owner Phil who was just as accommodating at having the cut's made. It was late that day so I just gave in the sample.

When I came back, Tara there showed me the cut sample and introduced me to the Italian craftsman, David there on staff. He had made the cuts flawlessly, no chipping I saw. When David listened to me for a few things, with his expertise he mentioned he thought perhaps that I had not initially measured for the tile's correctly and that I should re-examine the area where the tiles would go into. Ok, after leaving the boxes of tiles with them, when back at the house I did find after re-examination of my shower area, yes, yes... David had been right. I had the needed size measurements adjusted to David, whereupon the cuts were all perfectly made to my delight.

During this, I noted that all of staff there, Frank, Tara, Phil and David were all so pleasantly patient and accommodating with me while I took time to re adjust for the cuts I needed. It quite honestly felt being among friends there who really listened to and wanted to help out with my needs. I was extremely pleased with their expertise and service provided to me.

They do truly care about doing a completely satisfying job with all of a customer's tiling and stone custom requirements.

You should experience the same pleasant and expert guidance from the staff in selecting a tile and stone décor upon a visit.

Thanks again very much guys for...

Due to a leak, my shower had to be repaired. I was under a tight deadline to have the work done, and needed new tile - stat. I browsed a bunch of other stores, both online and off, but no one had tiles in stock. I also hadn't yet found a contractor - suffice it to say, I was freaking out.

Then I tried Woodhaven Tile and Stone Design.

Immediately upon entering, I could see how professional the place was - the beautiful showroom, attentive staff, and enormous selection made that clear. I was then lucky enough to be assisted by Frank.

From the MINUTE I started speaking to him, I began to relax. This was not some guy trying to "sell" and rush me out the door; I could see I was talking to a gentleman with years of experience in the field. In addition to being incredibly knowledgeable, Frank was also charming and kind. After I explained my situation and showed him photos of the space, Frank warmly reassured me that he had EVERYTHING IN STOCK - deliverable to my home within 1-2 days. What a relief! He then patiently took me through their amazing amount of samples, listening to exactly what I liked (and didn't). It was close to closing time, but Frank never, ever tried to rush me. On the contrary, he really worked with me to find a design I'd be happy with. More examples of this man's professionalism and integrity: I found a design I loved. I was ready to buy it. But Frank advised me to look at it more closely - he wanted to make sure I was OK with the natural variations in the stone. I normally notice things like that, but for some reason, this time I hadn't. Once Frank pointed it out, I realized I didn't want that tile after all! When I found a marble tile I wanted instead (which I eventually chose), Frank warned me that it was rather expensive. He didn't try to upsell me one iota - was simply being honest and up front. I mentioned that I needed a contractor asap, and he even helped me with that!! And sure enough, Frank was 100% true to his word; the tile was delivered to my home within 2 days, as promised.

The tiles at Woodhaven Tile and Stone Design are gorgeous. They're all in stock(!!!). Phil, and the rest of the staff, are lovely to deal with. The showroom is spacious and a pleasure to navigate. This business is a standout for those reasons alone. But what knocked me out the most was the caring and honest way in which I was treated by Frank. I honestly can't remember a merchant ever making me feel so taken care of. So if you're trying to decide where to go for tiles - and design help with them - it's...

We had an amazing experience working with Woodhaven Tiles. We cannot thank Phil, Frank, Al and Daniela enough for all their help, patience, and courtesy. There customer service was truly exceptional and their prices were reasonable. They did everything possible to take care of us and deliver a beautiful product with excellent installation. I definitely would use them again and recommend them to friends and family.

We went to the showroom at the recommendation of our contractor to look for countertop and backsplash ideas for our kitchen and bathroom renovations. The showroom is gorgeous - clean, spacious, and modern. The tile and stone selections are extensive and beautiful.

Phil, Daniela and their staff were very helpful; they listened to our ideas and showed us a variety of possible options. We visited other stores but came back to Woodhaven Tiles several times before we decided on a beautiful quartz stone which we used for the kitchen countertop/backsplash and bathroom countertops.

The initial installation of the kitchen backsplash however was flawed due to a miscalculation which was not Woodhaven Tiles fault. Nevertheless Frank agreed to replace the backsplash at no additional cost. He realized how special this project was to us and wanted to make sure that he delivered exceptional service. Al did an outstanding job in reinstalling the stone. The final results are amazing. The kitchen is beautiful highlighted by a stunning countertop and backsplash. The bathrooms are both elegant and modern.

We could not be happier with the final results. Thank you Woodhaven Tiles for everything...