Stop & Shop — Local services in Newington

This store is declining fast..... you can see the building itself looking dirty inside and out. The service is deplorable...the manager Tom has no idea how bad it is or doesn't care. the self checkout is a disaster...repeatedly need the cashiers to come and clear a fault. Why do they have us doing the work for the same price as full service.....bought 19 items today and had to wait 4 times for the cashier to come and swipe and clear the faults. went to the customer service window and waited almost 10 minutes and it was not staffed. 3 others were waiting as well. Finally got the manager to come over and asked him where was the employee (who finally did stroll over) whow as supposed to be there and he replied" I Dont Know". guess they can manage their own lil work space as they see fit? weird. how many employees stocking produce do you need... saw 4 in there ... moving at a turtles pace... minimum wage is up to $15 per hr and yet they move slower than when it was $7 or $8 an hour. Not a team for sure... no helping other workers ...the manager has no idea why the systems have so many faults or where everyone is... After struggling to get my Stop Shop card to scan which required help from a cashier...when I paid and got the receipt guess what...It never took it....whats the point? People say thats the way it is these days.... why do we need to accept that?? prices are up..produce is terrible, small, old, and not stocked. The seafood counter - the woman there was standing still watching us as we walked past- im sure that everything was cleaned , wiped down, stocked...or am I? if that's so ..go out nearby and help others. Oh wait thats not her job is it...OMG this needs to stop everywhere. Obviously there are choices..so you may ask why do i go there...well I had to stop at other places in the plaza so I went in..... should have and will make a different choice next time. The more we accept this the more of it we get. Tom -the manager is responsible for all that happens in there - thats his job isnt it? But his answer was..."I Dont Know" and it wasnt about only the missing worker at the customer service desk..he said it multiple times...why does the self checkouts need so much attending to...why are the shelves so poorly stocked - why isnt someone calling for more cashiers tot he front if there are delays etc..."I Don Know" so it starts at the top and...

The staff are very friendly and go above and beyond to be helpful when they can. That being said, this location is terrible. The store layout alone makes finding items and navigating the store such a nightmare that, what should have been a quick 20 minute shop turned into an hour and a half of walking from one side of the store, needlessly, dozens of times. The availability of items in this location is also incredibly questionable. I shop at all of the surrounding stop and shop locations and they all are now well equipped with toilet paper and napkins. Not this location. Essential supplies, forget about it, this store can't even keep common items stocked. It would take an several hours for me to fully explain the overall frustration with supply issues in this location. I will never return to this location, period. I would rather go to the park avenue location, where employees are rude and make me feel like I am bothering them by asking for assistance, because at least they keep their store well stocked.

Edit; You are absolutely NOT working around the clock to stock your shelves, when all other surrounding locations of you can manage to have full shelves of toilet paper, but your location is still struggling; it's not a supply issue at this point, it's a management issue. The fact of the matter is, this location is doing several things entierly poorly, including responding to this complaint, at 3am, with this standard cookie-cutter type of reply. I do not believe you will fix the issues in this location. I do not believe that I have been heard or taken seriously. Again, I will state, I would rather go to a location where the employees are RUDE and make customers feel UNWELCOMED, than return to this location. That statement should absolutely have been directly responded to. Exactly who is the genius running your social media department at 3am? Get some sleep and come back when you have something that genuinely contributes to the...

The old caucasian ladies working at the registers seem really racist and extra for no reason. Today my wife was checking out in self checkout and she herself asked for assistance to get her bottom items scanned(coke,water) and after having them scanned another lady comes up to her and asks her if she wants to get the bottom items scanned and after my wife told her she got them scanned already by asking for help she started questioning wether my wife paid for the extra bags which she replied yes to.Then afterwards a toy that was 2 for $5 rang up as $6 each and my wife voiced that it’s on sale for 2 for $5 the lady again sneered that theirs 2 different sizes. My wife said she’s aware of that and that she got the right size and told the lady she can check for herself. The lady came back with bigger toy to measure them side by side to make sure it’s the right size. we have lived in this neighborhood for a very long time and have never experienced such treatment before. This can’t be employees simply being over efficient. My wife felt uncomfortable by their tone, body language, and way of questioning one thing after the other. Stop & Shop please train your employees to provide better customer service and be friendly especially to Mothers with small children instead of being miserable and racist and taking out their frustrations...