Home Consignment Center — Local services in Newport Beach

Jewlery counter is extremely Judgy, critical and unpleasant to do business with. Went in yesterday, to scope out before bringing my high end Jewlery, and since prices were ridiculously high for quality and amount of gold (prob due to location, compared to other home consignment shops in Orange County), I decided to make another trip today to come back and consign some pieces out of my personal collection.

To my surprise, I was bacically profiled the moment I stepped up to the counter, with an hour and a half left till closing, the lady looked at me as if I was selling candy bars and asked if I had any “designer pieces, or real gold”, as she didn’t have much time because she was allready packing up the Jewlery. Regardless of her unplesent attitude, I showed her only the gold pieces from my collection of over 10 grand in Jewlery that I brought to that location.

To make small talk and lighten up the mood I began to talk about how I was excited to be almost finished with my gemologist courses at the GIA and it was then, at that moment, With each piece I showed to her, she almost acted as if she was inferior towards me, not even being the least bit subtle about it, and I remained calm but was baffled as to why she was acting like a teenager with her panties all in a bunch.

She passed on high quality sterling turquoise squash necklaces, then natural pearl pieces as well as natural and unique gemstone necklaces that had 14k gold in the pieces and then lastly, anything that was 10k.

Due to her unplesent attitude, I only showed her 3 engagement rings that I had and 2 gold necklaces, as I was positive that the place would do very well with those pieces. Though to my dismay, she continued to devalue each and every piece I showed her, including a beautiful and unique engagement ring from the 20’s that she states because it only had a half carat center stone with baguettes and a halo around it from the 20’s would only sell for a mere 400 bucks, even though I had a insurance appraisial certificate, siting right in front of her face dated from the 90’s I might add, with a replacement value of $4,700.00.

I then showed her a piece that was almost identical to one that was selling in their case for $1300 dollars. When it came time to give me the price, She offered to consign the piece at $150 which was scrap value for it and then explained that they take 60% of whatever it sells for and I only get 40%. It was at this moment I knew that this lady just didn’t like me. So I called her out on it. It was at that moment this lady blaintinly lied to my face sayin that the piece in the case was 18 grams and mine was only 5 grams ( did I mention identical piece)?!?

I started to pack my things up as she was calculating the price for the last piece I had that was a 18k gold designer necklace that weighed 29g. Honestly, at this point if she offered me a billion dollars I would have walked away from it, but she didn’t even offer my what the value of gold was for the piece. If I wanted to sell my Jewlery for scrap, I would have went to a pawn shop.

So to all those customers who want to either buy or sell from the Newport Irvine home consignment store, seriously DONT WASTE YOUR PRECIOUS TIME OR MONEY ON THIS PLACE!

And to the lady’s at the counter, I’d hope you would seriously consider how to treat your customers from here on out, and not talk about your son the entire time who just finished the gemologist program at GIA. Your customers don’t care about your family or how much better your location is from all the other Home consignment stores in Orange County just because your store is the only one who has an onsite gemologists that you guessed it, was HER!

Customers: make the drive to any of the other locations!!! I promise your experience will be 100X Better then what I...

Designing your home on a dime is possible at this place. I started off by visiting the Laguna Niguel location. That location had an overwhelming supply of very nice items to choose from at really excellent prices. A sales consultant inquired if I had any specific requirements and I described the space I was decorating and the items I was looking for. She then advised me that I should check out the Newport Beach location because it had a much larger warehouse, therefore making the selection more plentiful. The Newport Beach location did have a bit more to choose from, but none of the pieces were as nice as the Laguna Niguel location, and no one approached me to offer assistance. I will still do business with these people in thw future because it is basically a thrift store/pawn shop for furniture and jewelry, but the Newport Beach location needs to up their game on customer care and merchandise selection, as the Laguna Niguel location has a very classy and elegant showroom feel to it despite its lesser address and is not that far away from Newport. I am still piecing together ideas for my tiny space, and I will surely find something special and heirloom quality soon, but I am not an impulse buyer these days. Quality, longevity, style and comfort are the traits I am looking for in...

I was disappointed by the customer service at the Irvine location. I had put a cream colored sectional on hold. When I returned the next day, there were two noticeable stains that hadn't been there the day before. Walking around the showroom, almost every white sofa had dirty child-sized footprints. I talked to the sales manager who didn't offer a discount. I wish he would have at least offered to spot clean or attempt to remove the stains before I committed to purchasing the sofa. Instead, he just told me that "the furniture is used." I didn't get a friendly vibe from him at all. I decided to leave and not make the purchase. If you're going to charge approximately $1000 for a used sofa, you should offer a little more customer service and keep children from jumping all over the products. This location also seemed a bit dingy to me. The other location in Laguna Niguel is much cleaner and the staff is much...