Advance Auto Parts — Local services in Newport News

Horrible customer service, ordered O2 sensor and some LED license plate bulbs online which they had in stock and went to pick up the parts (which I live 30mins away) and first thing was they picked out the wrong bulbs and tried to give me the cheap 2.99$ bulbs and acted like I was wrong so I showed them the order on the phone. First problem solved, second problem was I got home and opened the o2 sensor box and the item had been opened and previously installed so I call up there and was immediately put on hold for 15mins and then they answered and said bring it up there and they will return the item with a attitude, so I get to the advance and first they tell me its supposed to be like that which is wrong, and they returned the part as defective. And said I have to drive to Yorktown to pick up another one if I wanted it today, which I was fine with but they would have to order it at the Newport News advance so that the Yorktown advance would know I was coming there which I didn’t understand so I paid for the part AGAIN and they charged me for the led bulbs twice, so I said screw it and I dealt with the Yorktown advance and explained to them the problems I was having and they returned my money from leds and got the right o2 sensor that was sealed, all that mess for a o2 sensor and led bulbs, I will never shop at advance again. Just make sure you check your parts and make sure they aren’t trying to get...

I don’t remember the women’s name who helped me but she’s a black women with curly hair. She was AMAZING !! I came in there stressed because I didn’t know what was going on with my car, she did everything she could to make sure I left there with a running car. I’m a young girl who doesn’t know much about vehicles so it means a lot to me when I’m able to go somewhere that has people like her. She was so kind and patient with me. She made sure to walk me through everything so that I understood what I was buying and why I needed it. Another employee, I think his name is nasim? Maybe something close to that, he was very helpful too and did a wonderful job at making sure my car was running smoothly before I left. People like them make me want to stay a loyal customer whenever I’m in need ! They both deserve a...

Came into today having a whole meltdown not knowing what was going on with my Mercedes. Met DJ and I believe Christine. They were FABULOUS!!!!!! They gave me a printout of what my car needed, found an alternator near by, assisted with helping me purchase a battery and told me what to look for with my vehicle. Two women, very knowledgeable with excellent customer service!!!! I’m going back for the other parts on my list!!!! I’ve only been in Newport News for 3 weeks so I don’t know anyone here. They helped me dry my tears today and I left with a new battery and a plan to get the other issues fixed. This will be my new auto parts store!!!!!!! Check them out guys for real. I prayed and God answered by directing me to them this...