Suwanee Appliance Garage — Local services in Norcross

Update: After three months of back and forth, the owner finally refunded me my money. It frustrates me that it took so much fighting and resistance from the owner.

In June of 2024 I purchased a washer/dryer combo from this place. Within a few weeks the dryer stopped working. The clothes would not dry adequately, and it took at least an hour and a half to dry the clothes-which, at times the clothes would still be damp. Rather than the company give me a refund (even though the receipt states “90 days”), they claimed that they would fix the dryer. Four attempts and a lot of back and forth with the owner, Robert S., and some associates-the dryer still did not work. I even had a professional check out my home, which he found that the home was not an issue-but the machine was. On the last attempt I warned the owner that I would request a refund, to which he assured me that the dryer would work. It did not-in fact, it started blowing cold air. When I asked for a refund, the owner got really nasty with me. Thus, I’m forced to pursue the legal route. Their machines are a “hit or miss”, and if it’s a “miss”-the least that the company could do is to refund a customer their money. The owner pretends he cares by responding to comments, but you would notice that depending on your comment-he reacts...

I was looking for a washer and dryer for a few weeks and went from big name brand stores to smaller used appliance locations.

This was the first place that finally gave me some real options. They had a good range of sets for different prices, a mix of older and newer models and I got a chance to speak with the actual guy who fixes them. I felt very comfortable and confident buying with Suwanee Appliances

Luckily, I was able to get it delivered and installed the same day. They also promised a 60 day warranty and you can’t beat that!

It’s been a few weeks since then and I...

Great service! I was able to receive texted pictures of dryers and prices from them before going in. That was a great time saver as I knew that they had a product in stock that worked for me before making the trip to the store. I got there and he had the invoice already written up. I took a look at the dryer, it was nice and clean and ready to go. I added my name and address to the pre-written invoice and was out of there in 5 minutes. Delivery, installation and removal of old dryer went well....