Brook Furniture Rental, Distribution Center — Local services in Peachtree Corners

Sometimes experiences that you have with some companies stay with you for a long time. Some companies, like Brook Furniture Rental, manage to provide you with very bad experiences. It did not work out from the very beginning. On a delivery day Brook Furniture Rental delivery team just dropped everything we ordered on the curbside of the road and left. By everything I mean the couch, chairs, a table and lots of other stuff. As we haven´t yet moved in, I knew about this incident later from our landlord. He had to hire external people for 200 USD to carry all our stuff to the 4th floor. It also took them half a day to do the job that Brook Furniture decided is not their responsibility. After complaining both by phone and by email, I received a ridiculous reply from the company that they were told the apartment is being painted, that is why the furniture could not be brough upstairs (which was a lie). After that I tried reaching out to them again. Later I received and e-mail from their so called customer service manager Carolyn Ferroly, who offered me to call her in order to resolve the incident. After calling her about 5 times, I was getting nothing but her machine. Same was with my emails – no answer. So, in case you consider to use Brook Furniture Rental, my advise – reconsider! They are slow, unprofessional and obviously have no idea of what...

I cannot say enough good things about Brook Furniture and all of the people there who have help us through a terrible time in our lives. Drama aside, our house was hit by lightning 3x and burned to the ground with everything inside. We were left with the clothes we were wearing that day. I had to find us a place to live, clothes, and furniture as quickly as possible, while dealing with the shock of all that had happened. I had heard of another furniture rental company, but from their online presence I liked the look of the furniture from Brook much better. The furniture didn't look like furniture you would find in your doctor's office, so I decided to give them a try. WOW! was I glad I did. Within a couple of hours I had furniture for the whole house picked out and it was delivered within a day or so. I was so impressed with the people in the office, the gentlemen that delivered everything and set it up, and the designer, Susan, who came out to help me arrange everything. Alisa Williams was an angel and continued to assist me with everything we needed. She helped make a horrible situation much more bearable. I whole-heartedly recommend that you call the people at Brook Furniture. You'll find their sincerity and expertise will help you make your move or displacement so much easier and the quality & style of the furniture quite livable. Thank you,...

My husband was relocated to Peachtree City Georgia for a movie. Of course as the household manager it was my job to help secure housing, etc all by phone across the country. The apartment complex stated they had preferred rates with another large furniture rental company but after doing my research the prices were the same either way and the selection was not as good. I contacted Brooks furniture and was so happy I did. Julia Head was my sales executive. She helped with furniture selection, availability and also let me know that part of the Brooks guarantee included a one week period to return, cancel, add or exchange items depending on your needs as you settle. Let me tell you that came in handy with a picky husband. We knew right away that a couple of things needed to be changed out and to our surprise there was no problem at all! Between that policy and Julia's personal assistance and guidance I can't recommend them more highly. Do your research. Brooks has a much better furniture selection in my opinion and the service component is so helpful when dealing with the stress of a new city and a new apartment. It feels like a friend in town. Thanks again for everything!!!! Call these guys if you have any furniture needs, you will be...