Costco Wholesale — Local services in Norfolk

New review: 7/05/2025

Yet another reason this Costco location gets a 1-star rating:

I got a frozen yogurt with strawberry cup, and asked for a lid as I normally do, to transport it home. I was told Costco no longer gives lids for those frozen yogurt orders. I was given a sheet of aluminum foil, and told it was perfectly ok to wrap it, and it would not drip over the brim. Is that acceptable? Because I'll tell you, it is NOT ACCEPTABLE. And for the lady to tell me it would be perfectly safe and not drip off the brim and into my car's cupholder, like I'm completely new to life experience, is condescending, patronizing, and also NOT OK. This location continues to disappoint me. Look at the photo I posted. I had to eat a large amount just so it would not drip off the brim, so I could bring it home to my partner. I didn't want to eat any of it, to begin with. But that's what I had to do. Seriously, do better, Costco. As an EXECUTIVE MEMBER, who ALSO USES YOUR CREDIT CARD, I expect better from you.

I want to share the experience I had with the Costco VISION CENTER, today (11/02/2024). This morning, I came in at around 9:20. There was only one gentleman working there, at the time. I asked his help to replace a screw on the end piece of my eyeglass rim. It had apparently just popped off yesterday, while I was at work, causing the lens to fall out. I couldn't find the screw. I brought my glasses to Costco, because in general, the people at Costco had been dependable, knowledgeable people; at least, the people at the Costco I used to frequent, in Arizona. This gentleman took a screw that looked entirely too long for the screwhole of my end piece, and basically just pushed in the screw. It went all the way in without much screwing. The end jutted far out the bottom. He said, "The screw holes are stripped. You can't replace it." Then he just pushed out the screw. I said, "It doesn't look like the right size screw." His reply was, "This is a universal screw and should work for this, but the screw holes are stripped, so you can't replace it." I thanked him and took my glasses back. I went on to do my usual shopping at Costco.

Later this afternoon, I took my glasses to Wal-Mart, and made the same request. The lady there took them and FIXED THEM. She found a screw of the CORRECT SIZE and screwed the end piece in its proper place. If I had listened to the person at Costco's vision center this morning, I might've stopped using my glasses altogether, or simply tossed them. Thanks to the lady at the WAL-MART vision center, I can use my glasses again.

Costco vision center, please educate your team. This is why my review of this Costco gets...

This review is for the food counter only (not the store) selling hot dogs, ice cream etc. on your way out of the store. I remember the years before they shut it down due to Covid. The best food at great prices. Our favorite the sausage with green peppers/onions and the large hot dogs which they still offer but the problem today was the following: I ordered 2 hotdogs which you now order on a machine and pay there. Fair enough but when I picked them up from the counter, they were in brown flimsy paper bags without being in foil or a hot dog carton not even in a napkin. My hands were dirty from shopping and I didnt want to touch the hotdog so I go to get napkins to retrieve it from the bag and there werent any. Other people were looking as well. I found a partial roll of paper towels that weren’t perforated and tried to tear a piece off which was difficult and didn’t work out. This is terrible service for your members. There were No onions, no sauerkraut, no chili, no cheese for the hotdogs so what’s the point of selling us one? Raise the price by 50cents or a dollar and offer a nicer selection of toppings like before? Instead you have kept the same price and offer mustard and ketchup only and a relish pump if it works. You raised your membership price but not your customer service. You can do much better because you have done so in the past. If you don’t want self serve condiments such as onions or sauerkraut anymore or nor chili at least provide it in packets for your members. That is who is allowed in the store. It’s your members that keep you in business why not treat them better than this? By the way you need to hire someone to keep that snack bar area clean it was a disaster. Half eaten food plates were sitting next to the drink machine that had not been thrown out because they probably didn’t see a trash can close by. Put one in full...

I have been a Costco member for around 25 years and have used several Costco Warehouses worldwide over the years. I have never had any issues with any other Costco warehouses, but have had several with this one. Unfortunately over the past year or so, this warehouse has gotten much worse. I dread going there every time. There are some really nice employees at this location however it seems like the majority of employees are extremely rude and shouldn't work in retail. Unfortunately they put these individuals as ID checkers and other customer service sensitive areas. On a side note, I had to show my membership card 3 different times to 4 different employees for one purchase of 3 bags of dirt.  How does Costco not think ID checks have gotten out of hand?

I have had multiple issues with the pharmacy at this location not putting orders in after telling them at the drop off window in person then blaming me for the order not being ready and telling me to wait another 30 minutes. They have improperly filled my 5 year olds medications. Their excuses every time is "oh we don't get a lot of children's medicine. Is there a difference between a children's pharmacist and adult? Seems like improperly filled prescription can kill you either way and would require the same knowledge and certifications as a pharmacist. This has happened more than once over the years. Personally, not sure how how the FDA has never stepped in on them for issues like this.

These are just a couple of experiences I've had within the past year and is leading me to seriously consider if I'll continue my membership. This thought had never even crossed my mind since starting my membership until now and I've already ended...