Trophy's Furniture and Mattresses — Local services in Norfolk

First off, Trophy’s delivery team communication sucks! I went to Trophy’s yesterday to buy a mattress because they had a $100 sale going on for all sizes of mattresses. I went into the store, and only one reddish King mattress was available, along with one Queen size mattress. I’m like, “Well, where are the rest of the mattresses? Are these the only two that I can pick from?” She says, “Well, those were the only two.” 🤦🏽‍♀️ So instead of getting the King, I got the Queen. I paid $100 for the mattress and $50 for the delivery fee, and the lady tells me that the mattress will be delivered between 10 AM and 6 PM the next day, and I said okay.

So today is here, and I get a call from the delivery guys. They say, “Hey, this is Trophy’s. We are here to deliver your mattress.” I’m like, “You where???” He says, “At your house.” FIRST OFF, SIR, I could have been at work, at a doctor's appointment, or anywhere else but home. Why didn’t you give a courtesy call an hour in advance to let me know that you were on your way to deliver? He had no answer to my question.

So I called the store and spoke to Ms. Charlene, I think that was her name, and I told her that I should have gotten a courtesy call from your drivers to let me know they were on their way. I explained to her that I was at my doctor's appointment and was about to go in, but now I have to rush home so the drivers can deliver the mattress. I asked Ms. Whatever her name is if I could get my delivery fee back because now I have to reschedule my appointment since I missed the grace period. Ms. Whatever her name is says that she can’t refund me the $50 because they don’t have a way of refunding my money back. I said, “OK! Say no more because now I already know what is. I wouldn’t be purchasing anything else form...

Do not do it if you value your dollar they sent me one mattress that was so messed up literally and then they sent me another one that was messed up. Had to wait till Friday on my day off because they don’t know the time they’re going to come deliver your mattress took literally eight hours to supposed to be got my mattress delivered to me and then I had to take you right back because it was messed up and raggedy and then they decided to come the next day he told me 12 o’clock it’s going on 230 he just now pulling up I’m telling you guys do not waste your time and your money on this company they do not like the refund you they will not refund you. They don’t compensate you for their messing up do not waste your money I’m trying to tell you it’s a waste of money you better off going to the Salvation Army or somewhere else who sell...

I couldn’t have prayed for a better experience than I received with purchasing from Trophy’s Goods. Trophy and his team are absolutely AMAZING! I found his store at the very last minute before I moved into my new home and he offered me an EXTREMELY discounted rate for a pillow top king mattress/ box spring set. He had his staff to deliver the set right away and I can’t thank them enough for being so professional, prompt and courteous. More importantly, the quality of the mattress is PHENOMENAL!!! Trophy’s Goods is absolutely heaven sent, they FAR EXCEEDED my expectations and are truly the epitome of SERVICE EXCELLENCE. I’d recommend them to anyone who is in the market for new furniture and goods. Thanks...