Hal Smith Restaurants — Local services in Norman

Louie's on garthbrooks in yukon. I absolutely hate when people ASSUME. My husband and I just shared a late night dinner after work at our favorite restaurant in Yukon. After sitting at the table for 20 minutes I kindly asked the closest waiter (our waiter) for the closing manager. When he came up to us I told him I had been sitting for literally 20 minutes and hadn't got a drink. Could I get a water and I was ready to order. He of course apologized, took my order and brought my water. After we finished our meal and got our check and left he happened to be going to the parking lot the same time as us to do something in his car. He said how he hoped he wasn't being unprofessional but he wanted to explain why our waiter didn't give us prompt service and didn't service us the rest of the night. Because last time we came in we didn't tip well. Seth and I shared a $9.99 meal. Tax brought us up to roughly $11-12...We left a $3 tip. We were not messy, we were not difficult, and we did not hold his table for a long time. We are quick, & easy patrons because we understand what customer service can be like with difficult, messy customers. We left him the 10-15% standard tip and we were nice....I'm sorry but what more should we have done? Just because we came in dressed nice you assumed we were well off...guess again-we both work in retail part-time.. Oh I have a nicer, newer car....my old vehicle was literally costing more in repairs each month than my new car payment. My nails are done nice...did them myself...The list goes on and on. Are we the best tippers in the world no. I wish we could be but the truth is we are both full-time college students who get no government assistance, we have bills just like the next person and we coincidentally enjoy sharing a meal out on paydays. But ultimately at the end of the night we go home and count our dollars and try to stretch them just like he probably does. Except the only difference is in my customer service industry I don't just not give good customer service simply because someone tried 10 pair of jeans on and only bought 1. If I had a problem with that then I wouldn't work in CUSTOMER SERVICE.I'm not going there again. Don't come to me and tell me u bartender will not serve us because our tips are not good enough. The manager told us he only makes 2.45 an hr and made all these excuses. I told him the bartender chose this job. If he wants a different job where he doesn't have to rely on tips them he can leave but his customer service should not be based on who tips well and who doesn't. Louie's off garthbrooks by the highway in front of target. I have a crappy day at work and my allergies were killing me and a throbbing headache and then I just want to relax and I can't get Any service. Manager also told us next time we come in don't seat the bar and everything will go smoother. I'll stop but I...

Be aware... They revoke their gift cards after 1 year. I received two gift cards of 50 and had been saving them for a special night out. We went to Pub W in Tulsa. Great food. Poor service but I wasn't complaining. Then when I gave them 100. in cards to pay the 80. bill, they informed me the gift cards had expired after 1 year. Since they control prices and can hedge the value of the card, I can't understand why they would plan obsolescence of gift card. They take the money and then cheat you on a technicality if you don't use it in a year. If you've given a Hal Smith gift card to someone, let them know of the expiration. If you haven't, DON'T BUY ONE. The manager of Pub W felt it was a rip off and comped our meal, which I am very grateful for. But we still lost 20. in value of the cards for no reason. They should be ashamed of arranging a system where they can take money for nothing and blame you for it. This policy clearly demonstrates a commitment to greed over good. The only way to get them to change course is for people to walk away. They can keep the 20. It's the last 20 they'll...

Haven't been to the restaurant yet, BUT! My DIL ordered and paid for a $250 gift certificate for my Xmas present, the first week in December. I JUST got it today! January 19th!! Ridiculous! Horrible!! Update: Finally got my gift certificate! We went to Mahogany's in Tulsa EXCELLENT food. I got the Filet Mignon. It came with a big portion of mashed potatoes. That's it. For over $50, you'd think you'd get a small dinner salad at least. My fiance got the same thing and left hungry. He got steak fries with his steak. A very small portion. I went back with my gf and I got their salad that has sliced steak on it. Also had delicious Heart of Palm. Served with a delicious Parmesan crisp! It was enough to fill me up. An excellent salad She got the Salmon. Best Salmon we both have ever tasted! Sorry, but I took one star off for my gift certificate taking an extremely long time to get to me! Over a month. I will say it was worth the wait! My favorite place to go! Also, the staff and service...