J's Hallmark Shop — Local services in Norman

Last week I purchased 40 photoframe cards from this store for Christmas cards. When I inserted a photo in one, I discovered that the frame cut off a significant amount of the photo, in essence beheading my family. Two days later, my husband tried to return the cards and was told that cards could not be returned as returns are not allowed after December 1st. No one told me about this "policy" when I purchased the cards. When he asked about the policy, the cashier moved aside a credit card machine and taped on the counter, underneath the machine was a sign saying no refunds. This is deceptive.

My husband left the cards on the counter along with the receipt and we have now contacted Hallmark corporate to try and get a refund. I will not shop here again unless they make this right.

UPDATE: I disputed the charge with my credit card company and they found in my favor and...

If I could rate this store less than 1 I would. A couple of weeks ago. I went in to get an elf on the shelf for my son for Christmas. I get the box and go up to the cashier she rings it up starts talking to the lady behind her and she said ok it will be 8 and some change. I said are you serious thank you so much the elf is 30 dollars she said if you get this you can't return it I said ok thats fine fast forward to today we get ready to start our new family tradition and there is no elf in the box. No wonder it was such a big discount. Not once did the cashier say that there was no elf in the box. I am one unhappy customer. You live...

Wonderful, Wonderful, knowledgeable, EXTREMELY FRIENDLY, Helpful staff and store manager Gert!(sp?)!!! The store is displayed and so well organized! Very shopper friendly! If they don't have what I'm looking for, they find it immediately. I'm not just treated like a customer but as a friend and part of the Hallmark Family! I don't shop anywhere else!!! I am always greeted at the door and made to feel welcome and happy to be there! This particular store is A++++++++++!!!!! I love ya'll and thank ya'll for going out of your way to accommodate me every time! God bless ya'll!! Have a...