Smile Reef Pediatric Dentistry — Local services in North Las Vegas

2 stars bcuz most associates at front and all in back area were good with my kids. This review is for parents of young children that have compromised teeth health that may require treatment. I was referred to them last year for cavity treatment. They indicated the decay we had been referred for wasnt a big deal and that we would just watch the cavities. Fast forward to May 2023, they again had a regular visit. There weren't any points of concern pointed out to me. However, November my daughter's cavity count doubled; from 4 to 8. Why wasn't I advised in May to keep an eye on her molars especially, since they are impacting (close to each other) and required flossing? Why wasn't I recommended to change to sugar free diet, milk and beverages which could've prevented this. These recommendations were crucial for my daughter's oral health. At the end of our visit I decided to move forward with scheduling the (2) cavity treatment they recommended UNTIL I had to interact with the treatment coordinator. She was extremely passive aggressive, just bad attitude the entire time. Next day I called becuase I changed my mind on the plan of treatment, wanted to opt to put my daughter full under. They agreed and recommended filling all 8 cavities- I agreed happily. 45 minutes later I went to the office todo paperwork and by then, the same treatment coordinator informs me that now the doctor has reviewed the xrays a 2nd time and is recommending crowns. That was a redflag for me. "Why the abrupt change in the recommended treatment?" I asked. I had a chance to discuss this with the doctor, ultimately he agreed some of the cavities did not warrant crowns. At this point their credibility with me had been compromised. I felt that they weren't being transparent. The treatment coordinator did a poor job in all our interactions with me and always accompanied by poor attitude. The doctor did his best to explain why crowns were recommended but at this point it was too late because doubt had been set in me. The treatment coordinator, since the day before, seemed extremely passive aggressive and her demeanor provided no empathy. As mom, I feel my kids anxiety and try to save them from it. She did extremely poor at reassuring me the treatment was necessary. I am not a person that freely agrees and accepts just anything, especially in matters with my children. I was asking probing questions and she seemed bothered. Day 1, I left after interacting with her thinking, "maybe she had a bad day." But after all 3, interactions- and she not once changed her attitude I figured she was just not qualified to do her job. Not sure what bothered her if it was the fact that I was challenging her to reassure me I was doing right by my daughter and in my daughters best interest. Ultimately I got a 2nd opinion and it turns out my daughter doesnt need crowns or even fills. These are baby teeth that will fall out and will continue on watch so long as there's no pain or discomfort. Parents: ASK PROBING QUESTIONS WHEN IT COMES TO RECOMMENDED COURSE OF TREATMENT and after general visits. Ask if there are points of concern or if your child is high risk of developing something that will in the future require serious treatment. Dont be discouraged or intimidated by someones bad attitude and demeanor. You're your childs best advocate. ASK all the questions until you feel comfortable, here or anywhere, moving forward as needed. Luckily for me this time, I only lost the fee paid for the oral meds. I WOULD not return by choice. I would only return if it was surgically necessary and they're my...

I’ve been to this location a total of three times. Each time the doctor was very nice and knowledgeable. Also gave good tips about better oral care for my daughter. If you are just looking for an experienced doctor to work on your child, this is the place. But on the other hand, for this to be a children’s dentist office, there is no compassion or empathy, especially with the receptionist. My daughter was not feeling well and this was conveyed to the receptionist the day before her surgery. She still insisted on bringing my daughter for treatment even though she had to be heavily sedated. The next morning was rough getting her to the appointment as she had trouble breathing due to asthma and she had beginning symptoms of a cold. If you have kids obviously, you know the struggles. We were running late to the appointment and spoke to the receptionist that morning as well to let her know. Instead of accommodating us and rescheduling my daughter to a different day as she was not feeling well, I was charged for being late and then was told she would have not been seen anyways due to not being able to be sedated with her breathing problems. No one suggested a better way to go about the issue, just wanted an extra $55 from me. Also was told only the doctor can determine if it’s safe for treatment and I, as a concerned mother, was not able to determine if I felt it was safe or comfortable. I am grateful that the doctor is trustworthy with his experience, but the customer service definitely needs to be improved. ESPECIALLY FOR A CHILDREN'S DENTIST OFFICE. First impressions are a lot, especially when it comes...

After moving I wasnt even gonna change my children's dentist, I loved where we went and had been there for years with 6 kids! Well, as often happens, one of the boys had pain and because it was a family holiday I needed to find a place ASAP! Shockingly, I had a hard time finding a provider in my insurance in my area. Luckily, Smile Reef was open, took my insurance and close to the house! They got us right in and it turns out it was just a loose tooth.... Phew! Fast forward a month or so and my youngest son comes to me crying and wincing in pain, ahhhhhh I look and can see a large cavity between two teeth, my poor baby! So again I high tail it to Smile Reef to save my sweet boy! They got us in that gotday and us rescheduled for a crown. I had previously had a bad experience while my middle son had dental work done years ago in Henderson but the staff at Smile Reef made my son and I feel relaxed and safe in their care! Nhikko came out with good reviews as well! I scheduled the rest of our herd this afternoon, they have a beautiful staff and equally magnificent top of the line facility! So needless to say they get 5 stars from this busy Mom! Thanks so much Dr Jensen, great...