T.J. Maxx — Local services in North Miami Beach

I recently had the worst customer service experience at a retail store, all thanks to a new employee named Judith. From the moment I arrived, Judith was already displaying a rude and unprofessional attitude toward the customer before me, speaking negatively about them in a loud and condescending manner, unfortunately, the situation only worsened when it was my turn to be helped.

I approached Judith to return an item, and right away, she greeted me with the same nasty, disrespectful attitude. It was clear she had no interest in assisting me. When I tried to return my item, she flat-out refused to help and made it obvious she didn’t want to deal with me. I decided to avoid further conflict by going to compete the return in jewelry dept and purchasing my new item there as well. However, Judith wasn’t done. She went out of her way to sabotage my transaction, telling me that the jewelry associate would not be checking me out and that she’d make sure of it. As I was being helped in jewelry, she even called over there to prevent me from completing my purchase, but thankfully no one answered her calls.

On my way out of the store, Judith was rolling her eyes at me, laughing in a mocking way. I told her that if she continued with her rude behavior, she’d find herself without a job. Instead of apologizing or correcting her attitude, Judith just laughed in my face and shooed me off, telling me she didn’t care because she’d be leaving for the day soon anyway.

After this, I decided to complain in store and I spoke to the assistant manager since the store manager, Maria, was unavailable. To my shock, all three of the employees I spoke with acknowledged Judith’s behavior and mentioned that they had received numerous complaints about her in the short time she’d been working there.

Judith clearly lacks the basic respect and professionalism required to work in customer service. Her rude, dismissive attitude is unacceptable, and it’s obvious that she should not be interacting with customers. If she can’t treat customers kindly and professionally, she needs to work behind the scenes. I hope management takes the necessary steps to either train her or find a better fit for her in the store.

This was an incredibly disappointing experience, and I hope no one else has to endure the same disrespect and poor...

Today, December 20, at 2:40 in the afternoon, I went to the store located in Skylakes in Miami Florida in order to make some purchases and take the opportunity to change a pair of pants that did not fit me well due to the size, the supervisor The person who helped me at the checkout was a very rude person. I immediately told her about changing my pants. she got in a very bad mood and told her coworker that she was hungry. I have been frequenting this store for a long time because I live near Skylakes in Miami, I am a customer, it has happened to me on several occasions. I don't know if it is because of my appearance, my way of dressing or because I am Latina, but every time I go to this store I feel that the employees They are in a bad mood, very rarely have I been served by a friendly person at the checkout, it is Christmas and I think the employees should have a little courtesy. I like TJ MAX and more because it is a clean organized store and I like the products they sell but unfortunately sometimes the employees make you stop going to certain stores, SOMETIMES PEOPLE DO NOT VALUE THEIR WORK AND THEY DO NOT CARE TO TREAT WELL TO THE CLIENTS.

I don't usually make complaints about anyone in any store but on this occasion I feel like I wasn't doing anything wrong for a supervisor to behave in such a rude manner.

I understand that sometimes people do not have Good morning but it is not normal for this to be something repetitive in a store

Thank you for seeing my comments. I do not intend for anyone to lose their job, but I would like these comments to be made in one of...

I recently had a very disappointing experience at the TJ Maxx in Miami Gardens. I was patiently waiting at the jewelry counter after a store associate told me she would get someone to assist me. I stood there for quite a while with no one showing up. Another customer approached me and asked if I had called someone for help, and I explained that someone said they would get assistance. That customer then went to the front of the store to request help again.

When the coordinator, Joseline, finally arrived at the jewelry counter, the first thing she said to me—without even knowing who had asked for her—was: “I can only be in one place at a time.” I found this comment very unprofessional and uncalled for. I told her not to speak to me that way and reminded her that I wasn’t even the one who had called her. It’s disappointing to be treated this way as a customer.

On a positive note, I had visited the store the day before and received excellent service from Anna, one of the store managers. She was kind, helpful, and respectful—exactly what good customer service should look like.

I hope management takes note that while some staff members like Anna set a great example, others—like Joseline—could benefit from training on how to communicate with customers...